Patient Information
Protect your health records and access them on IPhone anytime.
• Baylor Scott & White Medical Center – Frisco supports health records in the Health app, which is available to patients with an IPhone using iOS 11.3 or later.
• Easily access and visualize your health records in the Health app on IPhone. See important data across seven categories – allergies, conditions, immunizations, lab results, medications, procedures, and vitals – in a simple, aggregated timeline.
• Setup is simple. Getting your health records from Baylor Frisco into your IPhone is as easy as going to Health records section of the Health app, searching for our facility, which is separate from Baylor Scott & White Health, be sure that you select Baylor Scott & White Medical Center – Frisco. Then log in with the user name and password that you use to access our patient health portal.
• After you log in once, your health records will start to appear in the Health app, and you will be notified when new records are ready to view.
• Your health record data is kept secure, because it is encrypted and protected with the pass-code on your IPhone.
The Health Portal Allows You To:
• Access your health information online. (Baylor Frisco patients only)
• Request and view upcoming appointments. (Baylor Frisco appointments only)
• Review outstanding balances and pay bills online.
If you are already enrolled in the Health Portal then please click here.
How to Enroll:
TO REQUEST COPIES OF YOUR MEDICAL RECORD, complete the Authorization to Release Medical Records form and return, along with a copy of your photo ID, to:
Online Pre-Registration
Please complete your online registration by clicking on the link. Pre-registration will expedite the on-site registration process. If you have questions, please call 214.407.5066 to speak with a registration specialist.
Preparing for Surgery
Surgery Checklist:
Medical clearance appointment set
Specialist appointment set (if applicable)
Complete pre-registration paperwork at BaylorFrisco.com website under the “Patients and Visitors” tab
Call received from hospital pre-admission nurse
Call received from hospital registration
Schedule Covid-19 Test
Medical equipment received (if applicable)
Discuss my discharge plan with family and friends
Surgery date/time
Arrival time
PRE-REGISTRATION
A staff member will call you before your surgery to gather pre-registration information. Pre-registering will streamline your experience on the day of surgery.
MEDICAL CLEARANCE – PRE-ADMISSION
A staff member will call you before your surgery date to confirm the details of your surgery, complete a pre-admission questionnaire, provide you with your pre-operative instructions, and review your current medications. You will also be scheduled for a Covid-19 test. Pre-admission appointments are available Monday – Friday from 9:00 a.m. to 4:30 p.m. You must provide a list of all medications with dosage, including over-the-counter medication.
Please inform the staff member of any daily medication, including name, dosage, and frequency. Be sure to mention any over-the-counter drugs such as Aspirin, Tylenol, Advil, Motrin, alcohol, recreational drugs, or herbal supplements you take. You will be given instructions by your surgeon and/or anesthesiologist for medications you may take the morning of surgery.
PRE-ADMISSION TESTING
To ensure you are healthy enough to tolerate your procedure, your surgeon may require you to be seen by an internal medicine doctor before your surgery. At this appointment, you may have tests completed, such as blood, urine, or an electrocardiogram (EKG), to evaluate your heart. You will discuss your medical history with a pre-admission nurse and one of our internal medicine physicians. The results of this appointment will confirm that you are ready for surgery. If necessary, you may be required to see a heart or lung doctor as well. To schedule an appointment for pre-admission testing, please call 214.407.5166.
If your procedure involves a general anesthetic or other types of sedation, please arrange for a responsible adult to remain at the hospital during surgery and accompany you home. You may want to have a spouse or friend stay with you the first night following surgery. If the patient is a child, it is best to have someone along with the driver to help care for the child on the trip home. Please bring a medical power of attorney or legal documents with you on the day of surgery.
HOME MODIFICATIONS
To make your home safe and practical after your surgery, several simple changes can be made. Your physical therapist may have additional suggestions for you during your hospitalization.
Upon arrival at Baylor Frisco, please use the front parking area.
As you enter the facility through the main lobby, you will be greeted by our concierge who will guide you through the registration process.
Please have your insurance card and identification available. The registrar will review your pre-admission information and complete the check-in process, including the collection of co-payments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.
The registration coordinator will notify the appropriate department of your arrival.
Please have a seat in the waiting area where we provide complimentary coffee and danishes for your loved ones. You will then be escorted to your designated pre-operative area.
Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.
Please have your doctor notify scheduling no later than 72 hours prior to your surgery if you will need an interpreter or require further assistance due to hearing, speech, or visual impairments.
Leave your valuables, including jewelry and watches, at home.
Do not wear contact lenses. If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.
If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
If you received a packet of information and forms from your doctor, please bring this packet with you.
At Baylor Scott & White Medical Center - Frisco, we strive to provide quality, patient-centered health care in a
comfortable and friendly environment. Each member of the Baylor Frisco team is committed to helping you heal quickly, so
you can return to the life that you enjoy.
Click below to download a copy of the surgery guide that is right for your procedure:
Tips for Staying Overnight:
• Leave your valuables, including jewelry and watches, at home.
• Do not wear contact lenses or make-up.
• If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.
• If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
Your Bed
Baylor Scott & White Medical Center – Frisco uses hospital beds designed to aid in your treatment and provide you with options for comfort. Your nurse will show you how to properly use the controls that will enable you to adjust your bed. Additionally, your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.
Room Service
Wholesome, nourishing, and well-balanced meals are an important part of your treatment and recovery. Baylor Scott & White Medical Center – Frisco makes every effort to provide nutritious meals prepared according to your doctor’s orders. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds. Our “Dine on Demand” program allows patients to choose their food and have it delivered to their room. Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, we will serve your meal after your examination or test. Inpatients may have one free meal delivered to their room for a guest.
Your health and safety are important to us. Please see click below to download important tips for your benefit:
IMMTRAC – The importance of immunizations
Below is a list of insurance plans accepted by Baylor Scott & White Medical Center – Frisco. Please contact your physician’s office to verify the plans they accept.
Aetna – Aetna Signature Administrators, Choice POS II, Elect Choice, Health Network Only, Health Network Option, HMO, Managed Choice, Open Access Select, Open Access Elect Choice, Open Access Managed Choice, Open Choice PPO, QPOS, Premier Care Network, Select SM, Medicare Advantage Plans
American Health Advantage of Texas – Managed Medicare – Individual Plans
BlueCross Blue Shield – Blue Advantage HMO/HMO Plus (Bronze, Silver, Gold), Blue Choice PPO, Blue Essentials/Blue Essentials Access HMO, Blue Premier/Blue Premier Access HMO, Federal Basic/Standard Option, Federal FEP Blue Focus, HealthSelect/Consumer Driven HealthSelect, High-Performance Network, ParPlan, TRS Plans, Medicare Advantage Plans
Centivo
- AT&T– Low Deductible Care Plan, High Deductible Care Plan
- Kohl’s – High Performance Plan Basic, High Performance Plan Plus
- Ensign – Centivo Partnership Plan
- Benjamin Moore – ADVANCE Medical Plan
Cigna – BSW Extended PPO, Cigna Choice Fund, LocalPlus/LocalPlus In-Network, Open Access, Open Access Plus, Open Access Plus In-Network, Point of Service (POS) Open Access, Cigna Medicare Advantage Plans
CorVel Workers Comp
DFW ConnectedCare – BSWQA/American Airlines Employee Benefit Plan
EHN – Employers Health Network
FirstCare Marketplace Health Plans – FirstCare Select Plus HMO (Elite Gold, Prime Silver, Savers Bronze, Vital Bronze), Individual and Family Plans (Elite Gold, Prime Silver)
HealthSmart Network – Accel Network, Preferred Network – (Limited client network; plan must have in-network access to Baylor Frisco)
Humana – ChoiceCare, Humana Preferred, National POS, Commercial PPO Plans, Medicare Advantage Plans
Imagine Health Network – (Limited client network; plan must have in-network access to Baylor Frisco)
Medicaid – Traditional
Medicare – Traditional
Nebraska Furniture Mart – BSWQA – Emerald, Onyx & Pearl Plans
PHCS Network – PPO – (Limited client network; plan must have in-network access to Baylor Frisco)
Prime Health Services Workers Comp
Quick Trip – Employee Benefit Plan
Scott & White Health Plan – Access PPO, BSW Plus PPO/HMO, Preferred PPO, Preferred/ Preferred Plus/Premier HMO, BSWH Employee Plan, Covenant EPO/Preferred HMO, Marketplace Plans: Premier HMO (Elite Gold, Prime Silver, Savers/Vital Bronze), Individual & Family Plans (Elite Gold, Prime Silver, My Plan PPO, EPO), Medicare Advantage Plans
Sedgwick Preferred Network Workers Comp
Superior Health Plan – Ambetter Core EPO (Gold, Silver, Bronze), Superior STAR+PLUS, Medicare Advantage & Medicare Dual Access (Medicare & Medicaid) Plans (limited to Texas residents)
Texas Christian University TCU Injured Athletes Group
TriWest HealthCare – Community Care Network (Veterans only; requires referral)
United Healthcare – All Savers, Charter/Charter Balanced/Charter Plus, Choice/Choice Plus, Core/Core Essential, EDGE, Navigate/Navigate Balanced/Navigate Plus, Nexus ACO Referral Required/Nexus ACO Open Access, Options PPO, Select/Select Plus, Surest, Medicare Advantage Plans
Accepted Insurance Providers & Plans
Aetna
Commercial/Group
⦁ Aetna Premier Care Network
⦁ Aetna Signature Administrators
⦁ Choice POS II
⦁ Health Network Only
⦁ Health Network Option
⦁ HMO
⦁ Managed Choice
⦁ Open Access Elect Choice
⦁ Open Access Managed Choice
⦁ Open Access Select
⦁ Open Choice PPO
⦁ QPOS
⦁ Select
Managed Medicare - Group Retiree Plans
⦁ Group Retiree Medicare PPO (Limited to Exxon/Mobil)
Managed Medicare - Individual Plans
⦁ Aetna Medicare Choice II Plan (PPO)
⦁ Aetna Medicare Choice Plan (PPO)
⦁ Aetna Medicare Dual Complete Plan (HMO D-SNP)
⦁ Aetna Medicare Eagle II (PPO)
⦁ Aetna Medicare Eagle Plan (PPO)
⦁ Aetna Medicare Freedom Plan (PPO)
⦁ Aetna Medicare Freedom Preferred Plan (PPO)
⦁ Aetna Medicare Prime Plan (HMO)
⦁ Aetna Medicare Value Plan (HMO)
American Health Advantage of Texas
Managed Medicare - Individual Plans
⦁ American Health Advantage of Texas (HMO I-SNP)
Baylor Scott & White Health Plan
BSWQA
⦁ BSW Preferred HMO
⦁ BSW Preferred HMO
⦁ BSW Preferred Plus HMO
⦁ BSW Preferred PPO
⦁ BSW Premier HMO
Commercial/Group
⦁ BSW Access PPO
⦁ BSW Plus HMO
⦁ BSW Plus HMO
⦁ BSW Plus PPO
⦁ BSW Plus PPO
⦁ BSWH Employee Plan - EQA
⦁ BSWH Employee Plan - HSA
⦁ BSWH Employee Plan - PPO
⦁ BSWH Employee Plan - SEQA
⦁ Covenant Health EPO
⦁ Covenant Preferred HMO
⦁ Hendrick Health Employee Plan
Health Insurance Marketplace
⦁ BSW Premier HMO - Elite Gold
⦁ BSW Premier HMO - Prime Silver
⦁ BSW Premier HMO - Savers Bronze
⦁ BSW Premier HMO - Vital Bronze
Individual and Family Insurance
⦁ BSW Plus HMO - Elite Gold
⦁ BSW Plus HMO - Prime Silver
⦁ BSW Plus PPO - MyPlan PPO
⦁ EPO Network - Individual/Family
Managed Medicare - Individual Plans
⦁ BSW SeniorCare Advantage (PPO)
⦁ BSW SeniorCare Advantage Basic (PPO)
⦁ BSW SeniorCare Advantage Platinum (PPO)
⦁ BSW SeniorCare Advantage Preferred (HMO)
⦁ BSW SeniorCare Advantage Premium (HMO)
⦁ BSW SeniorCare Advantage Select (HMO)
Blue Cross Blue Shield
Commercial/Group
⦁ Blue Choice
⦁ Blue Essentials
⦁ Blue Essentials Access
⦁ Blue Premier
⦁ Blue Premier Access
⦁ Consumer Directed HealthSelect
⦁ Federal Basic Option
⦁ Federal FEP Blue Focus
⦁ Federal Standard Option
⦁ HealthSelect
⦁ High Performance Network
⦁ ParPlan
⦁ TRS-ActiveCare 2
⦁ TRS-ActiveCare Primary
⦁ TRS-ActiveCare Primary HD
⦁ TRS-ActiveCare Primary+
⦁ TRS-Care Standard
Health Insurance Marketplace
⦁ Blue Advantage HMO - Bronze
⦁ Blue Advantage HMO - Gold
⦁ Blue Advantage HMO - Silver
⦁ Blue Advantage Plus HMO - Bronze
⦁ Blue Advantage Plus HMO - Gold
⦁ Blue Advantage Plus HMO - Silver
Managed Medicare - Group Retiree Plans
⦁ Blue Cross Group Medicare Advantage (PPO)
⦁ Blue Cross Group Medicare Advantage Open Access (PPO)
Managed Medicare - Individual Plans
⦁ Blue Cross Medicare Advantage Choice Plus (PPO)
⦁ Blue Cross Medicare Advantage Choice Premier (PPO)
⦁ Blue Cross Medicare Advantage Classic (PPO)
⦁ Blue Cross Medicare Advantage Dental Premier (PPO)
⦁ Blue Cross Medicare Advantage Dental Value (HMO)
⦁ Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
⦁ Blue Cross Medicare Advantage Flex (PPO)
⦁ Blue Cross Medicare Advantage Flex Access (PPO)
⦁ Blue Cross Medicare Advantage Health Choice (PPO)
⦁ Blue Cross Medicare Advantage Protect (PPO)
⦁ Blue Cross Medicare Advantage Saver (HMO)
⦁ Blue Cross Medicare Advantage Saver Plus (PPO)
⦁ Blue Cross Medicare Advantage Value (HMO)
Catalyst Health Group
BSWQA
⦁ Catalyst Health - Baylor Scott & White Preferred
Centivo Network
BSWQA
⦁ Centivo Network - Baylor Scott & White Preferred
Cigna
Commercial/Group
⦁ BSW Extended PPO
⦁ Choice Fund
⦁ Cigna+Oscar
⦁ LocalPlus
⦁ LocalPlus In-Network
⦁ NFL Dedicated Hospital Network Program
⦁ Open Access
⦁ Open Access Plus
⦁ Open Access Plus In-Network
⦁ Point of Service Open Access
Managed Medicare - Individual Plans
⦁ Cigna Preferred Medicare (HMO)
⦁ Cigna Preferred Savings Medicare (HMO)
⦁ Cigna Preferred Savings Medicare (PPO)
⦁ Cigna TotalCare (HMO D-SNP)
⦁ Cigna True Choice Courage Medicare (PPO)
⦁ Cigna True Choice Medicare (PPO)
CorVel
Worker Comp
⦁ Workers Comp
Curative
Commercial/Group (New agreement effective 11/1/2023)
⦁ Curative
DFW ConnectedCare
BSWQA
⦁ American Airlines Employee Benefit Plan - Baylor Scott & White Quality Alliance
EHN
Commerical/Group
⦁ Employers Health Network
FirstCare Health Plans
Health Insurance Marketplace
⦁ FirstCare Select Plus HMO - Elite Gold
⦁ FirstCare Select Plus HMO - Prime Silver
⦁ FirstCare Select Plus HMO - Savers Bronze
⦁ FirstCare Select Plus HMO - Vital Bronze
Individual and Family Insurance
⦁ FirstCare Select Plus HMO - Elite Gold
⦁ FirstCare Select Plus HMO - Prime Silver
HealthSmart
Commercial/Group (HealthSmart clients must be included on a monthly in-network list provided by HealthSmart to have in-network access to BSWH facilities and providers.)
⦁ Accel Network
⦁ Preferred Network
Humana
Commercial/Group
⦁ ChoiceCare
⦁ Humana Preferred
⦁ National POS
⦁ PPO
Managed Medicare - Group Retiree Plans
⦁ Humana Group Medicare Advantage (HMO)
⦁ Humana Group Medicare Advantage (PPO)
Managed Medicare - Individual Plans
⦁ Humana Gold Choice (PFFS)
⦁ Humana Gold Plus (HMO)
⦁ Humana Gold Plus (HMO)
⦁ Humana Gold Plus SNP-DE (HMO D-SNP)
⦁ Humana Honor (PPO)
⦁ Humana USAA Honor with Rx (PPO)
⦁ HumanaChoice (PPO)
⦁ HumanaChoice (PPO)
⦁ HumanaChoice (Regional PPO)
Imagine Health
Commercial/Group (Imagine Health Clients must be included on an in-network list provided by Imagine Health to have in-network access to BSWH facilities and providers.)
⦁ Imagine Health Network
Nebraska Furniture Mart
BSWQA
⦁ NFM Exclusive - Baylor Scott & White Preferred (Emerald)
⦁ NFM Exclusive - Baylor Scott & White Preferred (Onyx)
⦁ NFM Exclusive - Baylor Scott & White Preferred (Pearl)
PHCS Network
Commercial/Group(PHCS Clients must be included on a monthly in-network list provided by PHCS to have in-network access to BSWH facilities and providers.)
⦁ PHCS Primary PPO
Prime Health Services
Workers Comp
⦁ Workers Comp
QuikTrip
Direct to Employer
⦁ Employer Benefit Plan
Sedgwick Preferred Network
Workers Comp
⦁ Workers Comp
Superior Health Plan
Health Insurance Marketplace
⦁ Ambetter Core EPO - Bronze
⦁ Ambetter Core EPO - Gold
⦁ Ambetter Core EPO - Silver
Managed Medicaid
⦁ STAR+PLUS
Managed Medicare - Individual Plans (Superior Medicare Advantage plans are limited to Texas residents.)
⦁ Superior STAR+PLUS (MMP)
⦁ Wellcare Assist (HMO)
⦁ Wellcare by Allwell Complement Assist (HMO)
⦁ Wellcare by Allwell Dual Access Harmony (HMO D-SNP)
⦁ Wellcare by Allwell Dual Liberty Nurture (HMO D-SNP)
⦁ Wellcare by Allwell Patriot No Premium (HMO)
⦁ Wellcare Dual Access (HMO D-SNP)
⦁ Wellcare Dual Access Open (PPO D-SNP)
⦁ Wellcare Dual Liberty (HMO D-SNP)
⦁ Wellcare Giveback (HMO)
⦁ Wellcare No Premium Open (PPO)
⦁ Wellcare No Premium Rx Plus Open (PPO)
⦁ Wellcare Specialty No Premium (HMO C-SNP)
⦁ Wellcare TexanPlus No Premium (HMO)
Tricare
VA/Other Government
⦁ Extra
⦁ Prime
⦁ Select
⦁ Community Care Network
United HealthCare
Commercial/Group
⦁ All Savers
⦁ Charter
⦁ Charter Balanced
⦁ Charter Plus
⦁ Choice
⦁ Choice Plus
⦁ Core
⦁ Core Essential
⦁ EDGE
⦁ Navigate
⦁ Navigate Balanced
⦁ Navigate Plus
⦁ Nexus ACO - Open Access
⦁ Nexus ACO - Referral Required
⦁ Options
⦁ Select
⦁ Select Plus
⦁ Surest
Managed Medicare - Group Retiree Plans
⦁ UnitedHealthcare Group Medicare Advantage (PPO)
Managed Medicare - Individual Plans
⦁ Erickson Advantage Champion (HMO-POS C-SNP)
⦁ Erickson Advantage Freedom (HMO-POS)
⦁ Erickson Advantage Guardian (HMO-POS I-SNP)
⦁ Erickson Advantage Liberty with Drugs (HMO-POS)
⦁ Erickson Advantage Liberty without Drugs (HMO-POS)
⦁ Erickson Advantage Signature with Drugs (HMO-POS)
⦁ UnitedHealthcare Assisted Living Plan (PPO I-SNP)
⦁ UnitedHealthcare Nursing Home Plan (PPO I-SNP)
University of Mary Hardin-Baylor
Direct to Employer
⦁ Employee Benefit Plan
WellMed
Managed Medicare - Group Retiree Plans
⦁ UnitedHealthcare Group Medicare Advantage (HMO)
Managed Medicare - Individual Plans
⦁ AARP Medicare Advantage (HMO POS)
⦁ AARP Medicare Advantage (HMO)
⦁ AARP Medicare Advantage Choice (PPO)
⦁ AARP Medicare Advantage Patriot (HMO POS)
⦁ AARP Medicare Advantage SecureHorizons Plan 1 (HMO POS)
⦁ AARP Medicare Advantage SecureHorizons Plan 2 (HMO POS)
⦁ AARP Medicare Advantage Walgreens (PPO)
⦁ UnitedHealthcare Dual Complete (HMO DSNP)
⦁ UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)
⦁ UnitedHealthcare Dual Complete Select (HMO POS DSNP)
⦁ UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)
⦁ UnitedHealthcare Medicare Advantage Choice (Regional PPO)
⦁ UnitedHealthcare Medicare Gold (Regional PPO CSNP)
⦁ UnitedHealthcare Medicare Silver (Regional PPO CSNP)
Our team is here to care for you and your family as you prepare for your upcoming appointment.
Patient Portal
Access your medical records, lab results, allergies, and more through the Patient Health Portal.
Pre- Register
Ensure a smooth and efficient experience by pre-registering for your appointment, saving time, and streamlining the check-in process.
Online Payments
In addition to accepting a variety of insurance plans, our facility offers several financial assistance options.