About
Welcome to Baylor Scott & White Medical Center – Frisco
Welcome,
We believe that healthcare should be about you and your family. We strive to deliver healthcare compassionately and to act with absolute integrity. Our team of professionals will work closely with you and your family to provide an ideal patient experience.
We want to help you heal quickly and get back to the life you enjoy.
We want to put your mind at ease by including you as an active participant in your care. Our goal is to involve you in every aspect of your care. We will rely on you to give us accurate information regarding your medical history, home medications, and pain level and to voice any concerns you may have during your stay. It is important to remember that you play a significant role in your recovery.
Our goal is to make you feel comfortable and secure throughout this process. Please ask any questions or share any concerns with the staff so that we can make this experience the best for you. Our leadership team including our Medical Executive Committee, Board of Managers, and Hospital Management Team are committed to you, our patient, and want you to receive quality care during your visit with us. Thank you for allowing us to care for you. It is our privilege to be your healthcare provider.
Sincerely,
Trevor Castaneda, CEO, Baylor Scott & White Medical Center, Frisco
Hospital Pricing Information
Under the Affordable Care Act and guidelines established by the United States Department of Health and Human Services, each hospital operating within the United States must make public on the internet in a machine-readable format a list of the hospital’s standard charges for items and services provided by the hospital and the hospital’s standard charges for each diagnosis-related group (“DRG”), updated annually. The hospital’s “chargemaster” is a comprehensive listing of the standard prices established by the hospital for individual services and supplies provided by the hospital, and may be accessed below. The hospital’s average charges for each DRG may be accessed below.
Please click here to access Baylor Scott & White Medical Center Frisco Shoppable Services.
Please click here to access Baylor Scott & White Medical Center Frisco Standard Charges.
For any assistance regarding this information, please call 214.407.5349.
Awards and Accreditations
Center of Excellence accreditation from SRC – an international, nonprofit, patient safety organization – as a Center of Excellence in Robotic & Colorectal Surgery. The facility is recognized for sustaining a culture of excellence by committing to safety, high-quality surgical care, and optimal patient outcomes. Awarded for 2022-2023
High Performing in Spinal Fusion, Hip Fracture, Hip Replacement, and Knee Replacement, U.S. News and World Report 2022-2023
High Performing in Knee Replacement, Hip Fracture, and Spinal Fusion, U.S. News and World Report 2021-2022
High Performing in Hip and Knee Replacement Surgery, U.S. News & World Report,
Date Awarded: 2018-2019, 2019-2020
Center of Excellence for Spine Surgery, The Joint Commission, Date Awarded: 2021 Joint Commission experts evaluated compliance with advanced disease-specific care standards and spine surgery requirements, including consultation and pre-operative, intra-operative, and post-surgical orthopedic surgeon follow-up care. Baylor Scott & White Medical Center – Frisco is recognized for its commitment to providing patient care safely and efficiently.
Center of Excellence for Shoulder Replacements, The Joint Commission, Date Awarded: 2019, 2020, 2021 Joint Commission experts evaluated compliance with advanced disease-specific care standards and total shoulder replacement requirements, including orthopedic consultation and pre-operative, intra-operative, and post-surgical orthopedic surgeon follow-up care. Baylor Scott & White Medical Center – Frisco is recognized for its commitment to providing patient care safely and efficiently.
Advanced Center of Excellence for Total Hip and Knee Replacements, The Joint Commission, Date Awarded: 2017, 2018, 2019, 2020, 2021 Joint Commission experts evaluated compliance with advanced disease-specific care standards and total hip and knee replacement requirements, including orthopedic consultation, and pre-operative, intra-operative, and post-surgical orthopedic surgeon follow-up care. Baylor Scott & White Medical Center – Frisco is recognized for its commitment to providing patient care safely and efficiently.
5 Star Quality Rated Hospital, Centers for Medicare & Medicaid Services, Date Awarded: March 2019, 2020, 2022
Comprehensive Center for Metabolic and Surgery Patients, American College of Surgeons, Date Awarded: 2012, 2015, 2018, 2019, 2020, 2021 Comprehensive Center Accreditation acknowledges the commitment to providing and supporting quality improvement and patient safety for metabolic and bariatric surgery patients. As an accredited program, Baylor Scott & White Medical Center – Frisco demonstrates yearly that the center meets the needs of patients by providing multidisciplinary, high-quality, patient-centered care.
BLUE DISTINCTION CENTER + for Bariatric Surgery, Date Awarded: 2021 Blue Distinction + Centers for Bariatric Surgery demonstrate more affordable care in addition to quality care, treatment expertise, and better overall patient results.
Guardian of Excellence Award, Date Awarded: 2013-2020 This award honors clients who have reached the 95th percentile for patient experience, engagement, or clinical quality performance. Guardian of Excellence Awards is awarded annually to clients who sustain performance in the top 5% for each reporting period for the award year.
TOP HEALTHCARE 2020, 2021, LIVING MAGAZINE
Best Hospital, Living Magazine Best of Frisco and Plano Readers’ Choice 2020, 2021
4.7 out of 5 star rating (2022)
4.6 out of 5 star rating (2022)
Best Place to Work in Dallas Forth Worth – Large Division, Dallas Business Journal, Date Awarded: 2018
Mission
The mission of Baylor Scott and White Medical Center – Frisco is to provide the opportunity to every individual within Frisco and the surrounding communities the highest standard of quality health care services, designed with excellence and safety foremost, delivered with dignity and demonstrated with respect to those we serve.
Community Support
Baylor Scott & White Medical Center – Frisco values the community and aims to support various community organizations. Below is a partial list:
American Heart Association
American Junior Golf Association
Boys and Girls Club of Collin County
CASA of Collin County
Conference USA
Cornerstone Ranch
Dallas Baptist University – Tom Landry Award Program
Fellowship of Christian Athletes
Frisco Chamber of Commerce
Frisco Education Foundation
Frisco Family YMCA
Frisco Family Services
Frisco Fastpacs
Frisco Police Officers Association
Hendrick Scholarship Foundation
Living for Zachary
Lovepacs
North Texas Community Giving
The Samaritan Inn
Susan G. Komen Race for the Cure
Texas Legends Basketball
Insurance Accepted
Below is a list of insurance plans accepted by Baylor Scott & White Medical Center – Frisco. Please contact your physician’s office to verify the plans they accept.
Aetna – Choice POS II, Open Access Elect Choice, Open Access Managed Choice, Select SM, Aetna Signature Administrators, Elect Choice, Health Network Only, Health Network Option, HMO, Managed Choice, Open Access Select, Open Choice PPO, QPOS, Medicare Advantage Plans
BlueCross Blue Shield – Blue Advantage HMO, Blue Choice PPO, Blue Essentials and Blue Essentials Access HMO, Blue Premier and Blue Premier Open Access HMO, HealthSelect, High-Performance Network, Traditional, Indemnity, Medicare Advantage
Cigna – Cigna Choice Fund, EPO, HMO, HMO Open Access, HMO/POS, LocalPlus, LocalPlusIN, Network, Network Open Access, Network POS, Open Access Plus, POS, POS Open Access, PPO
CorVel Workers Comp
Dallas Area Rapid Transit – BSWQA/DART Employee Benefit Plan
DFW ConnectedCare – BSWQA/American Airlines Employee Benefit Plan
FirstCare Health Plans – FirstCare Select HMO, FirstCare Select Plus HMO, First Care Access PPO, FirstCare Select Plus PPO, First Care Advantage Dual SNP
HealthSmart Network – Accel Network, Preferred Network
Humana – ChoiceCare, Humana Preferred, National POS, Commercial PPO Plans, Medicare Advantage Plans
Hunt Memorial Hospital Employee Health Plan
Imagine Health
Midland Memorial Hospital Employee Benefit Plan
PHCS Network
Prime Health Services Workers Comp
Scott & White Health Plan – Short-Term Medical, BSW Direct Primary Care, BSW Plus HMO, BSW Plus PPO, BSW Preferred HMO/POS, BSW Preferred Plus HMO, BSW Preferred PPO, BSWH Employee Plan, Scott & White Health Plan (SWHP) HMO, Insurance Company of Scott & White (ICSW) PPO, Scott & White Care Plans, Medicare Advantage – SeniorCare Advantage HMO/PPO
Sedgewick Preferred Network f/k/a Southwest Medical Workers Comp
Superior Health Plan – Ambetter from Superior Health Plan, Essential Care – Bronze, Balance Care – Silver, Secure Care – Gold, STAR+PLUS, Meidcare/Medicaid Dual Needs Plan: Advantage HMO SNP, Medicare/Medicaid Plan
Texas Christian University TCU Injured Athletes Group
TriWest HealthCare – Community Care Network (by referral only) Veterans only
United Healthcare – Charter HMO/EPO/POS, Choice HMO/+HMO/EPO/Plus POS, Core HMO/EPO/Choice Plus POS, Navigate HMO/HMO+/EPO/POS, PPO/Options PPO, Select HMO/Select +/EPO/Plus POS, UHC West Signature Value Gated HMO, Nexus ACO R, Nexus ACO OA, Medicare Advantage including AARP Medicare Complete, UnitedHealthcare Dual Complete, UnitedHealthcare Medicare Complete, UnitedHealthcare Gold/Silver, Group Medicare Advantage
University Mary Hardin-Baylor Employee Benefit Plan
Hospital Phone Directory
Main Switchboard — 214.407.5000
Administration — 214.407.5015
Bariatric Coordinator — 214.407.5260
Business Office — 214.407.5359
Dine on Demand — 214.407.5757
Emergency Department — 214.407.5322
Human Resources — 214.407.5016
Imaging Services — 214.407.5071
Joint Replacement Center — 214.407.5054
Laboratory — 214.407.5283
Medical Records — 214.407.5375
Medical Staff Services — 214.407.5002
Pastoral Care — 214.407.5015
Physician Referral — 1.855.4.FRISCO (437-4726)
Pre Admission Testing — 214.407.5166
Public Relations — 214.407.5157
Patient Registration — 214.407.5271
Respiratory Therapy — 214.407.5293
Security Escort — 214.407.2222
Sleep Lab — 972.473.2333
Spine Surgery Coordinator — 214.407.5168
Urgent Care — 214.407.5310
Women’s Services/Obstetrics — 214.407.5506
For a full list of physicians on the Baylor Scott & White Medical Center – Frisco medical staff click here or call 1.855.4.FRISCO (437-4726) for a physician near you.
