Patients and Visitors

Home / Patients and Visitors

I’m a Patient…

Apple Health

Protect your health records and access them on IPhone anytime.

• Baylor Scott & White Medical Center – Frisco supports health records in the Health app, which is available to patients with an IPhone using iOS 11.3 or later.
• Easily access and visualize your health records in the Health app on IPhone. See important data across seven categories – allergies, conditions, immunizations, lab results, medications, procedures, and vitals – in a simple, aggregated timeline.
• Setup is simple. Getting your health records from Baylor Frisco into your IPhone is as easy as going to Health records section of the Health app, searching for our facility, which is separate from Baylor Scott & White Health, be sure that you select Baylor Scott & White Medical Center – Frisco. Then log in with the user name and password that you use to access our patient health portal.
• After you log in once, your health records will start to appear in the Health app, and you will be notified when new records are ready to view.
• Your health record data is kept secure, because it is encrypted and protected with the pass-code on your IPhone.

Patient Records/Patient Health Portal


• Access your health information online. (Baylor Frisco patients only)
• Request and view upcoming appointments. (Baylor Frisco appointments only)
• Review outstanding balances and pay bills online.




1. Initial set-up must be completed from a desktop or laptop computer.

2. To self-enroll, you must have provided an email at the time of registration. If an email was not provided, contact or (214) 407-5375 for assistance.

3. If an email address was provided at registration, this is the email address that must be used for enrollment by clicking this link.

4. Complete all fields on the enrollment request. Your medical record number is required for enrollment and must include the F and leading zeros. This number is located on the health portal flier given to you at the time of registration.

5. If enrollment is successful, you will receive an email with a link to create your own permanent login ID and password for the portal. Check your spam/junk folder if the email is not in your inbox.

6. After you create your login ID and password, you will be prompted to log off and sign back on with your newly created login ID and password.

7. You will be asked to accept the terms of use to proceed.

8. Please use this link for the visually impaired:  Visually Impaired Patient Portal 

9. Your health information can be accessed through an application such as those used on a smartphone. Depending on the application you choose, you may be able to access some of the information that is currently available in our patient portal described above.  If you are interested in using an application, please email for further instructions.


Fax:  (214) 407-5389

Mail:  Baylor Scott & White Medical Center – Frisco

Attention: HIM Dept-Portal

5601 Warren Parkway


Email Change Request Form

Portal User Termination Form


Online Pre-Registration

Please complete your online registration by clicking on the link.  Pre-registration will expedite the on-site registration process.  If you have questions, please call 214.407.5066 to speak with a registration specialist.


Pre-Admission Clearance and Testing

Preparing for Surgery

Surgery Checklist:

  •  Medical clearance appointment set __________________

  • Specialist appointment set (if applicable) _________________

  • Complete pre-registration paperwork at website under the “Patients and Visitors” tab

  • Call received from hospital pre-admission nurse

  • Call received from hospital registration

  • Schedule Covid-19 Test

  • Medical equipment received (if applicable)

  • Discuss my discharge plan with family and friends

  • Surgery date/time ____________________

  • Arrival time ___________________

A staff member will call you before your surgery to gather pre-registration information.  Pre-registering will streamline your experience on the day of surgery.

A staff member will call you before your surgery date to confirm the details of your surgery, complete a pre-admission questionnaire, provide you with your pre-operative instructions, and review your current medications. You will also be scheduled for a Covid-19 test.  Pre-admission appointments are available Monday – Friday from 9:00 a.m. to 4:30 p.m. You must provide a list of all medications with dosage, including over-the-counter medication.

Please inform the staff member of any daily medication, including name, dosage, and frequency. Be sure to mention any over-the-counter drugs such as Aspirin, Tylenol, Advil, Motrin, alcohol, recreational drugs, or herbal supplements you take. You will be given instructions by your surgeon and/or anesthesiologist for medications you may take the morning of surgery.

To ensure you are healthy enough to tolerate your procedure, your surgeon may require you to be seen by an internal medicine doctor before your surgery. At this appointment, you may have tests completed, such as blood, urine, or an electrocardiogram (EKG), to evaluate your heart. You will discuss your medical history with a pre-admission nurse and one of our internal medicine physicians. The results of this appointment will confirm that you are ready for surgery. If necessary, you may be required to see a heart or lung doctor as well. To schedule an appointment for pre-admission testing, please call 214.407.5166.

If your procedure involves a general anesthetic or other types of sedation, please arrange for a responsible adult to remain at the hospital during surgery and accompany you home. You may want to have a spouse or friend stay with you the first night following surgery. If the patient is a child, it is best to have someone along with the driver to help care for the child on the trip home. Please bring a medical power of attorney or legal documents with you on the day of surgery.

To make your home safe and practical after your surgery, several simple changes can be made. Your physical therapist may have additional suggestions for you during your hospitalization.

Day of Surgery

  • Upon arrival at Baylor Frisco, please use the front parking area.

  • As you enter the facility through the main lobby, you will be greeted by our concierge who will guide you through the registration process.

  • Please have your insurance card and identification available. The registrar will review your pre-admission information and complete the check-in process, including the collection of co-payments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.

  • The registration coordinator will notify the appropriate department of your arrival.

  • Please have a seat in the waiting area where we provide complimentary coffee and danishes for your loved ones. You will then be escorted to your designated pre-operative area.

  • Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.

  • Please have your doctor notify scheduling no later than 72 hours prior to your surgery if you will need an interpreter or require further assistance due to hearing, speech, or visual impairments.

  • Leave your valuables, including jewelry and watches, at home.

  • Do not wear contact lenses. If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.

  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.

  • If you received a packet of information and forms from your doctor, please bring this packet with you.

Download or Print – Patient Guides to Surgery

At Baylor Scott & White Medical Center – Frisco, we strive to provide quality, patient-centered health care in a comfortable and friendly environment. Each member of the Baylor Frisco team is committed to helping you heal quickly, so you can return to the life that you enjoy.

Click below to download a copy of the surgery guide that is right for your procedure:

Patient Surgery Guide

Surgery Guide for Women

Knee Replacement Surgery Guide

Total Hip Replacement Guide

Total Shoulder Replacement Guide to Surgery

Weight Loss Surgery Guide

Cervical Spine Surgery Guide Cover

Cervical Spine Surgery Guide

Thoracolumbar Spine Surgery Guide

Staying Overnight

Tips for Staying Overnight:

• Leave your valuables, including jewelry and watches, at home.

• Do not wear contact lenses or make-up.

• If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.

• If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.

Your Bed

Baylor Scott & White Medical Center – Frisco uses hospital beds designed to aid in your treatment and provide you with options for comfort. Your nurse will show you how to properly use the controls that will enable you to adjust your bed. Additionally, your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.

Room Service

Wholesome, nourishing, and well-balanced meals are an important part of your treatment and recovery. Baylor Scott & White Medical Center – Frisco makes every effort to provide nutritious meals prepared according to your doctor’s orders. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds. Our “Dine on Demand” program allows patients to choose their food and have it delivered to their room. Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, we will serve your meal after your examination or test. Inpatients may have one free meal delivered to their room for a guest.

Patient Health and Safety

Your health and safety are important to us.  Please see click below to download important tips for your benefit:

Preventing Falls

Surgical Site Infections

Tobacco Cessation for Life

IMMTRAC – The importance of immunizations

Prevent Infection


Insurance Accepted

Below is a list of insurance plans accepted by Baylor Scott & White Medical Center – Frisco.  Please contact your physician’s office to verify the plans they accept.  

Aetna –  Aetna Signature Administrators, Choice POS II, Elect Choice, Health Network Only, Health Network Option, HMO, Managed Choice, Open Access Select, Open Access Elect Choice, Open Access Managed Choice, Open Choice PPO, QPOS, Premier Care Network, Select SM, Medicare Advantage Plans

American Health Advantage of Texas – Managed Medicare – Individual Plans

BlueCross Blue Shield – Blue Advantage HMO/HMO Plus (Bronze, Silver, Gold), Blue Choice PPO, Blue Essentials/Blue Essentials Access HMO, Blue Premier/Blue Premier Access HMO, Federal Basic/Standard Option, Federal FEP Blue Focus, HealthSelect/Consumer Driven HealthSelect, High-Performance Network, ParPlan, TRS Plans, Medicare Advantage Plans


  • AT&T– Low Deductible Care Plan, High Deductible Care Plan
  • Kohl’s – High Performance Plan Basic, High Performance Plan Plus
  • Ensign – Centivo Partnership Plan
  • Benjamin Moore – ADVANCE Medical Plan

Cigna – BSW Extended PPO, Cigna Choice Fund, LocalPlus/LocalPlus In-Network, Open Access, Open Access Plus, Open Access Plus In-Network, Point of Service (POS) Open Access, Cigna Medicare Advantage Plans

 CorVel Workers Comp

 DFW ConnectedCare – BSWQA/American Airlines Employee Benefit Plan

EHN – Employers Health Network

FirstCare Marketplace Health Plans – FirstCare Select Plus HMO (Elite Gold, Prime Silver, Savers Bronze, Vital Bronze), Individual and Family Plans (Elite Gold, Prime Silver)

HealthSmart Network – Accel Network, Preferred Network – (Limited client network; plan must have in-network access to Baylor Frisco)

Humana – ChoiceCare, Humana Preferred, National POS, Commercial PPO Plans, Medicare Advantage Plans

Imagine Health Network – (Limited client network; plan must have in-network access to Baylor Frisco)

Medicaid – Traditional

Medicare – Traditional

 Nebraska Furniture Mart – BSWQA – Emerald, Onyx & Pearl Plans

 PHCS Network – PPO(Limited client network; plan must have in-network access to Baylor Frisco)

 Prime Health Services Workers Comp

 Quick Trip – Employee Benefit Plan

Scott & White Health Plan – Access PPO, BSW Plus PPO/HMO, Preferred PPO, Preferred/ Preferred Plus/Premier HMO, BSWH Employee Plan, Covenant EPO/Preferred HMO, Marketplace Plans: Premier HMO (Elite Gold, Prime Silver, Savers/Vital Bronze), Individual & Family Plans (Elite Gold, Prime Silver, My Plan PPO, EPO), Medicare Advantage Plans

Sedgwick Preferred Network Workers Comp

Superior Health Plan – Ambetter Core EPO (Gold, Silver, Bronze), Superior STAR+PLUS, Medicare Advantage & Medicare Dual Access (Medicare & Medicaid) Plans (limited to Texas residents)

Texas Christian University TCU Injured Athletes Group

TriWest HealthCare – Community Care Network (Veterans only; requires referral)

United Healthcare – All Savers, Charter/Charter Balanced/Charter Plus, Choice/Choice Plus, Core/Core Essential, EDGE, Navigate/Navigate Balanced/Navigate Plus, Nexus ACO Referral Required/Nexus ACO Open Access, Options PPO, Select/Select Plus, Surest, Medicare Advantage Plans 

I’m a Visitor…

Visiting a Patient

Visitors can be good medicine for patients.  Baylor Frisco offers a comfortable and inviting waiting area for our guests including welcoming furnishings, a seasonal fireplace, as well as complimentary danishes and coffee.

– During patient surgery, family and guests may wait in the main lobby area.

– There are no established visiting hours, but consideration must be given to the patients and their need for rest during their time of recovery.

– The Women’s Center is closed from 2 p.m. until 4 p.m. for quiet time.

– Out of courtesy to the patients, please limit cell phone usage in patient care areas.

– While in surgery, visitors under the age of 12 must be supervised by an adult.

– Parents of patients under age 18 must remain in the building.

– Children of adult patients are not allowed to stay overnight.

– Vending machines are located in the Imaging Services waiting area.

– Our hospital Café is open to visitors for breakfast from 6:30-10 am, and for lunch from 11:00 am until 2:00 pm   Dinner is served from 5:00 -8:30 pm.

– Meals may be purchased with cash, debit card, or credit card.

– Inpatients may have one free meal delivered to their room for a guest.

– We are a smoke-free facility.

– Please enter the hospital through the main entrance at 5601 Warren Parkway, Frisco, 75034.

Visiting a Newborn

All visitors must register with photo identification at our Women’s Services check-in desk.  To maintain a comfortable, safe, and inviting environment for all of our mothers, the healthcare team may limit the number of visitors at any period in time.   For the health of both our mothers and babies, visitation may be restricted based on the presence of illness, recent exposure to disease, or travel history.

Baylor Frisco is a family-centered and welcoming facility.

Operating Room

One support person may be designated to be present in the operating room.

Recovery Room

In the case of a Caesarian Section, the baby, and mother will be transferred to a recovery room with one support person in attendance.


Accommodations will be provided for one adult visitor to stay overnight.   We provide 2 hours daily as “Nap Time” from 2:00 – 4:00 pm daily.  During this time, we try to limit interruptions to only the necessary care.  We hope to facilitate a calm and quiet atmosphere for you and your family.

Safety and Security

The safety and security of you and your family are a high priority at Baylor Frisco.  A high-tech electronic tracking device is placed on your infant in the delivery room so you can be assured that the only people handling your baby will be authorized personnel and you.  Our unit also has additional features to ensure a safe and secure experience.

Hospital Amenities

On Site Dining Options

Baylor Scott & White Medical Center – Frisco’s Café offers a variety of meal options. The Café is located on the first level of the hospital, adjacent to the main lobby.

Open Monday through Friday; the cafe is closed on weekends:
Breakfast: 6:30 am to 10 am
Lunch: 11 am to 2 pm
Complimentary coffee service is available in the dining area 24/7.

Vending Machines

Vending machines for snacks and beverages are located in the cafe, in the imaging lobby on the first level of the hospital, and in the waiting area of our Women’s Services Department. They are available 24 hours a day.

The Concierge Desk is located in the front lobby on the first floor of the hospital. At the Concierge Desk, you will find a concierge available from 5:30 a.m. to 6 p.m., Monday through Friday, to answer questions or assist you with any needs.

Pastoral Care

Care & Counseling When You Need it Most
Chaplains visit with patients and family members at the hospital and elsewhere providing spiritual care, counseling, and education to people of all faiths. Chaplains address the spiritual and emotional elements of patient care, crisis ministry, bereavement, and grief support.

Services are offered for special occasions, such as weddings, memorial services, adoption and blessing ceremonies, and national observances. Communion and other religious observances may be requested through the chaplain’s office.

Pastoral Care supports healing environment programs that help soothe and care for patients such as newborn blessings and inspirational literature.

To speak to a chaplain, please contact your nurse or dial 469.487.3901.

The chapel is open to everyone at all times. The chapel is located on the first floor of the Professional Office Building 2.

Nearby Accommodations

Drury Inn & Suites – 2880 Dallas Parkway, Frisco, TX  75034, 800-DRURYINN,

Negotiated rate of $99 per night plus tax for Baylor Frisco visiting patients or family.

Free Hot Breakfast Buffet, Free 5:30 Kickback® – Hot Food & Cold Beverages (cocktails, beer or wine), Free Wireless Internet, Free 60 Minutes of Long Distance, Free Soda/Popcorn in Lobby daily 3-10 pm), Free Local Phone Calls, Free Parking in Covered Parking Garage, All rooms have refrigerators and microwaves for our guests, Drury Gold Key Club Loyalty Program, Two-Room Suite Upgrade, 24-Hour Business & Fitness Centers, Indoor Pool & Whirlpool, Outdoor Roof Top Terrace, 24-Hour Guest Pantry & Laundry Available, Same Day Dry Cleaning (M-F) Available, (4) Meeting Rooms Totaling More Than 3,200 sq.ft.  Use rate code:  333154


Stonebriar Westin Resort– 1549 Legacy Drive, Frisco, TX  75034, 972-668-8000,

Set 2.5 miles from sporting events at the Dr. Pepper Arena, this modern resort is 4.4 miles from Arbor Hills Nature Preserve.  Airy rooms come with balconies, 37-inch flat-screen TVs, desks, and WiFi (fee). Some offer floor-to-ceiling windows with golf course views. Upgraded rooms and suites feature living areas with sofas; some have fireplaces, whirlpool tubs, and full kitchens.  Parking is free. There’s an 18-hole championship golf course and a spa, as well as a fitness center and an outdoor pool. Dining options include 2 grills, a cafe, and a bar. There are also 12 meeting rooms, 2 ballrooms, and a business center.


Homewood Suites – 3240 Parkwood Blvd., Frisco, TX  750341, 214-618-0111,

This extended-stay hotel off Sam Rayburn Tollway is 0.5 miles’ drive from Stonebriar Center mall and 4.3 miles’ drive from Toyota Stadium.  Contemporary rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables, and free WiFi, plus flat-screen TVs.  Free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and a free grocery shopping service, plus a business center. Additional amenities include a fitness room, outdoor pool, and free area shuttle.


Sheraton Hotel – 5444 State Hwy 121, Frisco, TX  75034, 972-668-8700,

This contemporary hotel is 1.9 miles from the Dr. Pepper Ballpark and 2.2 miles from the Dr. Pepper Arena.  The sophisticated rooms have free WiFi, 32-inch flat-screen TVs, and coffeemakers, plus work areas with desks and ergonomic chairs. Club rooms provide access to a lounge with complimentary continental breakfast and afternoon appetizers.  There’s an American restaurant, a bar, and a lounge, as well as an outdoor pool and 24-hour fitness center. Other amenities include 6 meeting rooms and a business center, plus a complimentary area shuttle


Embassy Suites – 7600 John Q Hammons Dr, Frisco, TX  75034, 972-712-7200,

This upscale, all-suite hotel is attached to the Frisco Conference Center and is 0.1 miles from Dr. Pepper Ballpark. All suites offer midcentury decor, custom-designed beds, and flat-screens with premium cable channels, plus minifridges, microwaves, and WiFi (fee). Upgraded suites add balconies, pull-out sofas, and Keurig coffeemakers.  Free cooked-to-order breakfast is offered, and there’s a restaurant, as well as a bar and a coffee shop. Guests can use the gym, indoor pool, and spa (fee). Business facilities include 90,000 sq ft of meeting space.


Hampton Inn ($119k $129 Suite) – 3199 Parkwood Blvd, Frisco, TX  75034, 972-712-8400,

A 9-minute walk from Stonebriar Mall and off of Highway 380, this modern lodging is in a residential area. Toyota Stadium is an 11-minute drive away.  Coffeemakers, microwaves, flat-screen TVs, and both full and lap desks (for working on the bed) are offered in each room, as well as free WiFi, minifridges, and custom-designed beds. Suites add kitchenettes and sitting areas with sofabeds.  There’s an outdoor pool and a gym, as well as free daily hot breakfast (on-site) and weekday breakfast bags to go. Parking is complimentary.  Mention the Baylor Frisco rate when you call for a reservation.


Holiday Inn Express ($99) – 3400 Parkwood Blvd, Frisco TX  75034, 972-668-5959,

Off the Dallas North Tollway and a 12-minute walk from the Frisco Convention and Visitors Bureau, this modern suburban hotel is a 13-minute walk from shopping at Stonebriar Centre.  The contemporary rooms feature free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves, and coffeemakers.  Freebies include a hot buffet breakfast and parking. There’s an outdoor pool, a fitness room, and business center. There’s also a 24-hour convenience store, as well as a game room with 70-inch flat-screen TVs and a video game console.


Home 2 Suites – 2000 Parkwood Blvd., Frisco TX  75034, 972-377-7300,

This modern extended-stay hotel is 0.3 miles from Dr. Pepper Ballpark and 4 miles from Hawaiian Falls water park. The contemporary studio and 1-bedroom suites feature free Wi-Fi and flat-screen TVs, as well as desks and living areas with pull-out sofas. They also come with fully equipped kitchens.  The hotel offers free continental breakfast and parking. Additional amenities include a fitness center, a jogging track, and an outdoor saltwater pool. There’s also a business center, a 24-hour convenience store, and laundry facilities (fee). Pets are welcome.


Aloft Frisco – 3202 Parkwood Blvd., Frisco TX, 972-668-6011,

Contemporary rooms with 9-foot ceilings include 42-inch flat-screen TVs with plug & play electrical hubs, free WiFi, desks, and minifridges.  There’s a lobby lounge bar with a fireplace, plus a 24/7 fitness center and an outdoor pool


Taxi Service

Express Taxi – 214-317-4971

Yellow Cab – 214-426-6262

Eagle Cab – 214-421-7788


Laundry Service

StanLey Cleaners

1701 Legacy, Suite 140 – 214-618-0525


Stephen’s Cleaners

4112 Legacy Drive -0972-334-9533

Learn More About The
Services We Provide