Patients and Visitors
I’m a Patient…
Protect your health records and access them on IPhone anytime.
• Baylor Scott & White Medical Center – Frisco supports health records in the Health app, which is available to patients with an IPhone using iOS 11.3 or later.
• Easily access and visualize your health records in the Health app on IPhone. See important data across seven categories – allergies, conditions, immunizations, lab results, medications, procedures, and vitals – in a simple, aggregated timeline.
• Setup is simple. Getting your health records from Baylor Frisco into your IPhone is as easy as going to Health records section of the Health app, searching for our facility, which is separate from Baylor Scott & White Health, be sure that you select Baylor Scott & White Medical Center – Frisco. Then log in with the user name and password that you use to access our patient health portal.
• After you log in once, your health records will start to appear in the Health app, and you will be notified when new records are ready to view.
• Your health record data is kept secure, because it is encrypted and protected with the pass-code on your IPhone.
Patient Records/Patient Health Portal
Please complete your online registration by clicking on the link. Pre-registration will expedite the on-site registration process. If you have questions, please call 214.407.5066 to speak with a registration specialist.
Pre-Admission Clearance and Testing
Preparing for Surgery
Medical clearance appointment set __________________
Specialist appointment set (if applicable) _________________
Complete pre-registration paperwork at BaylorFrisco.com website under the “Patients and Visitors” tab
Call received from hospital pre-admission nurse
Call received from hospital registration
Schedule Covid-19 Test
Medical equipment received (if applicable)
Discuss my discharge plan with family and friends
Surgery date/time ____________________
Arrival time ___________________
A staff member will call you before your surgery to gather pre-registration information. Pre-registering will streamline your experience on the day of surgery.
MEDICAL CLEARANCE – PRE-ADMISSION
A staff member will call you before your surgery date to confirm the details of your surgery, complete a pre-admission questionnaire, provide you with your pre-operative instructions, and review your current medications. You will also be scheduled for a Covid-19 test. Pre-admission appointments are available Monday – Friday from 9:00 a.m. to 4:30 p.m. You must provide a list of all medications with dosage, including over-the-counter medication.
Please inform the staff member of any daily medication, including name, dosage, and frequency. Be sure to mention any over-the-counter drugs such as Aspirin, Tylenol, Advil, Motrin, alcohol, recreational drugs, or herbal supplements you take. You will be given instructions by your surgeon and/or anesthesiologist for medications you may take the morning of surgery.
To ensure you are healthy enough to tolerate your procedure, your surgeon may require you to be seen by an internal medicine doctor before your surgery. At this appointment, you may have tests completed, such as blood, urine, or an electrocardiogram (EKG), to evaluate your heart. You will discuss your medical history with a pre-admission nurse and one of our internal medicine physicians. The results of this appointment will confirm that you are ready for surgery. If necessary, you may be required to see a heart or lung doctor as well. To schedule an appointment for pre-admission testing, please call 214.407.5166.
If your procedure involves a general anesthetic or other types of sedation, please arrange for a responsible adult to remain at the hospital during surgery and accompany you home. You may want to have a spouse or friend stay with you the first night following surgery. If the patient is a child, it is best to have someone along with the driver to help care for the child on the trip home. Please bring a medical power of attorney or legal documents with you on the day of surgery.
To make your home safe and practical after your surgery, several simple changes can be made. Your physical therapist may have additional suggestions for you during your hospitalization.
Day of Surgery
Download or Print – Patient Guides to Surgery
At Baylor Scott & White Medical Center – Frisco, we strive to provide quality, patient-centered health care in a comfortable and friendly environment. Each member of the Baylor Frisco team is committed to helping you heal quickly, so you can return to the life that you enjoy.
Click below to download a copy of the surgery guide that is right for your procedure:
Tips for Staying Overnight:
• Leave your valuables, including jewelry and watches, at home.
• Do not wear contact lenses or make-up.
• If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.
• If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
Baylor Scott & White Medical Center – Frisco uses hospital beds designed to aid in your treatment and provide you with options for comfort. Your nurse will show you how to properly use the controls that will enable you to adjust your bed. Additionally, your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery, or taking certain medications.
Wholesome, nourishing, and well-balanced meals are an important part of your treatment and recovery. Baylor Scott & White Medical Center – Frisco makes every effort to provide nutritious meals prepared according to your doctor’s orders. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds. Our “Dine on Demand” program allows patients to choose their food and have it delivered to their room. Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, we will serve your meal after your examination or test. Inpatients may have one free meal delivered to their room for a guest.
Patient Health and Safety
Below is a list of insurance plans accepted by Baylor Scott & White Medical Center – Frisco. Please contact your physician’s office to verify the plans they accept.
Aetna – Aetna Signature Administrators, Choice POS II, Elect Choice, Health Network Only, Health Network Option, HMO, Managed Choice, Open Access Select, Open Access Elect Choice, Open Access Managed Choice, Open Choice PPO, QPOS, Premier Care Network, Select SM, Medicare Advantage Plans
American Health Advantage of Texas – Managed Medicare – Individual Plans
BlueCross Blue Shield – Blue Advantage HMO/HMO Plus (Bronze, Silver, Gold), Blue Choice PPO, Blue Essentials/Blue Essentials Access HMO, Blue Premier/Blue Premier Access HMO, Federal Basic/Standard Option, Federal FEP Blue Focus, HealthSelect/Consumer Driven HealthSelect, High-Performance Network, ParPlan, TRS Plans, Medicare Advantage Plans
- AT&T– Low Deductible Care Plan, High Deductible Care Plan
- Kohl’s – High Performance Plan Basic, High Performance Plan Plus
- Ensign – Centivo Partnership Plan
- Benjamin Moore – ADVANCE Medical Plan
Cigna – BSW Extended PPO, Cigna Choice Fund, LocalPlus/LocalPlus In-Network, Open Access, Open Access Plus, Open Access Plus In-Network, Point of Service (POS) Open Access, Cigna Medicare Advantage Plans
CorVel Workers Comp
DFW ConnectedCare – BSWQA/American Airlines Employee Benefit Plan
EHN – Employers Health Network
FirstCare Marketplace Health Plans – FirstCare Select Plus HMO (Elite Gold, Prime Silver, Savers Bronze, Vital Bronze), Individual and Family Plans (Elite Gold, Prime Silver)
HealthSmart Network – Accel Network, Preferred Network – (Limited client network; plan must have in-network access to Baylor Frisco)
Humana – ChoiceCare, Humana Preferred, National POS, Commercial PPO Plans, Medicare Advantage Plans
Imagine Health Network – (Limited client network; plan must have in-network access to Baylor Frisco)
Medicaid – Traditional
Medicare – Traditional
Nebraska Furniture Mart – BSWQA – Emerald, Onyx & Pearl Plans
PHCS Network – PPO – (Limited client network; plan must have in-network access to Baylor Frisco)
Prime Health Services Workers Comp
Quick Trip – Employee Benefit Plan
Scott & White Health Plan – Access PPO, BSW Plus PPO/HMO, Preferred PPO, Preferred/ Preferred Plus/Premier HMO, BSWH Employee Plan, Covenant EPO/Preferred HMO, Marketplace Plans: Premier HMO (Elite Gold, Prime Silver, Savers/Vital Bronze), Individual & Family Plans (Elite Gold, Prime Silver, My Plan PPO, EPO), Medicare Advantage Plans
Sedgwick Preferred Network Workers Comp
Superior Health Plan – Ambetter Core EPO (Gold, Silver, Bronze), Superior STAR+PLUS, Medicare Advantage & Medicare Dual Access (Medicare & Medicaid) Plans (limited to Texas residents)
Texas Christian University TCU Injured Athletes Group
TriWest HealthCare – Community Care Network (Veterans only; requires referral)
United Healthcare – All Savers, Charter/Charter Balanced/Charter Plus, Choice/Choice Plus, Core/Core Essential, EDGE, Navigate/Navigate Balanced/Navigate Plus, Nexus ACO Referral Required/Nexus ACO Open Access, Options PPO, Select/Select Plus, Surest, Medicare Advantage Plans
I’m a Visitor…