Labor & Delivery – Welcome!

We are excited that you have chosen Baylor Scott & White Medical Center – Frisco to share in your delivery experience.  We have developed this welcome page with information to help you prepare for the birth of your baby.

Welcome to the Childbirth Experience at Baylor Frisco

Thank you for completing your pre-registration for delivery at Baylor Scott & White Medical Center-Frisco.  This webpage provides information to help you prepare for the arrival of your little one. Preparing for a new baby can be exciting but sometimes overwhelming.  We are here to assist you through the process and answer any questions you may have.





Baby 101 Prenatal Education – In-Person

Free in-person classes occur monthly at 5601 Warren Parkway, Frisco, TX  75034. See our event calendar to register, and please utilize the password CCED2023 when registering. Our instructors suggest you wait until around your 32nd week of pregnancy before taking the in-person classes, as this ensures that the information is fresh in your mind when you deliver. However, in-person classes fill up, so sign up as soon as possible.

Women’s Center Tour – Our Women’s Center tour provides a tour of our department and an overview of our policies and procedures.  We cover what you can expect when you arrive to deliver until you are discharged.  You will be able to view the Labor & Delivery and Postpartum areas of the hospital and see examples of the rooms you will be staying in.  Tours are approximately 45 minutes long. We ask participants to limit attendance to Mother and 1 support person.

Dads Do More Than Diapers – This one-evening workshop prepares men to be dads in all respects. Your instructor will cover issues including preparation for labor, newborn care, rekindling intimacy following delivery, and signs of postpartum depression. A male physician leads the class. Dads enjoy the opportunity to address their concerns and fears about fatherhood, whether they are first-time fathers or have previous experience with fatherhood.

Baby Care with Infant CPR – Taught by a pediatrician, this class will help first-time parents have realistic expectations and learn the basics of caring for a newborn. Topics covered are Diapering, bathing, soothing, and caring for your new baby. Your instructor will also cover growth, development, and parenting. CPR instruction follows the American Heart Association guidelines and includes hands-on practice with infant manikins. Please note that this is not a CPR certification class.

Breastfeeding Class – Both parents are encouraged to attend this class to understand the breastfeeding process. Taught by a certified lactation consultant, this class will help you prepare to initiate breastfeeding in the hospital, monitor breastfeeding effectiveness at home, plan for pumping and milk storage, and work while breastfeeding.

Our instructors suggest you wait until around your 32nd week of pregnancy before taking the in-person classes, as this ensures that the information is fresh in your mind when you deliver. However, in-person classes fill up, so sign up as soon as possible.

All classes are on our event calendar. The password to access these classes is:  CCED2023.

Online Prenatal Classes

Please follow the instructions below to utilize our virtual prenatal education. All virtual education can be reached by going to

  1. Go to and click on the “Create Account” button.
  2. Enter your name and email, and create a password.
  3. Enter 1 of the following access codes for each course (you will need to enter the codes below for each class):
    • Understanding Birth:  bswhubecen
    • Understanding Breastfeeding:  bswhubfecen
    • Understanding Cesarean Birth: bswhucbecen
    • Understanding Your Newborn: bswhuynecen
    • Understanding Fatherhood: bswufecen
  4. Click the “Validate” button.
  5. Repeat with all codes for each class you would like to review.
  6. Agree to terms & conditions.
  7. Click the “complete” button.

The online classes are self-paced, and you will have access to the content for nine months.

Unique Footprints – Birth to Three Years Education

Baylor Frisco has partnered with Unique Footprints to help our expectant and new mothers. Find strength in motherhood at your own pace from the comfort of your home. You will learn how to relieve discomfort, prepare for birth, and what comes after. The program helps you learn to improve the health of both you and your baby and have a smooth transition into motherhood. Baylor Frisco patients receive a 50% discount. Use promo code Baylor Frisco to receive your discount. Programming includes (not a complete list):

  • Meal Plans from a Registered Dietitian
  • Birth & Postpartum Preparation
  • Pre/Postnatal Yoga
  • Psychology
  • Prenatal Yoga
  • Tranquility Tools
  • Breastfeeding, Pumping, and Bottle Feeding
  • Baby Care & Infant Safety
  • Postpartum and Return to Work
  • Child Development

OB Hospitalist – 24-Hour Emergency Care

At Baylor Frisco, we are pleased to offer our patients 24/7 care by having Obsterics Hospitalists on-site at all times.  Our OB Hospitalists are experienced, board-certified obstetricians who work closely with our private OB physicians to provide additional care and a layer of safety for all patients seen in our Women’s Center.   Having an OB Hospitalist available ensures that every pregnant woman presenting to the hospital receives care from a highly skilled clinician team regardless of time, day, or complication.

What is the OB Hospitalist Program?

In the case of unexpected pregnancy complications or problems, your OB provider may request that you be seen in the OB Emergency Department (OBED).  The OBED, while still considered an Emergency Unit, is separate from our Main Emergency Department and is located in Labor and Delivery.  The OBED is staffed by our Labor and Delivery nurses and our OB Hospitalist Team.  This allows you to be seen promptly by providers with specialized training and expertise in diagnosing and managing Obstetric issues.  The OB Hospitalist will evaluate you and then update your primary management team to determine the best care plan for you and your baby.

If there are unexpected complications or problems, please enter the hospital through the Emergency Department, located at the rear of the facility.

Your Insurance and Billing – Determining Your Financial Obligations

Once we receive your registration form, we will contact your insurance carrier to verify your benefits, deductibles, and coinsurance. If you have already paid part of your deductible to your obstetrician, we will consider that when determining your financial obligations for your upcoming delivery.

Many people have selected insurance plans with high deductibles and co-pays. Early pre-registration allows us time to work together to develop payment plans and seek other payment options early in your pregnancy. We request patients pay their portion of the estimated charges or co-payments at least two weeks before delivery.


We also accept Care Credit, which is interest-free for 24 months. You can apply for Care Credit by clicking here. Don’t hesitate to contact our pre-certification specialist listed below for additional information or questions.


If, for some reason, you do not deliver at Baylor Scott & White – Frisco and have paid in advance; our Business Office will refund your money within two days.

If you have any questions concerning your insurance benefits or financial arrangements, we are available Monday through Friday, 8 a.m. to 4:30 p.m. Thank you in advance for allowing us to care for you and your family. We look forward to speaking with you soon.

Our Business Office Specialists can be contacted directly at 214.407.5350.

Choosing a Pediatrician

Before you come to deliver your baby, please ensure you have informed your obstetrician of who you would like as the pediatrician for your new child. You can find a list of pediatricians on the staff at Baylor Frisco by clicking here. If you do not select a pediatrician in advance, the labor and delivery staff will assign one for your baby’s hospital stay. We cannot guarantee that your health insurance plan will cover an assigned pediatrician. It is best to make this choice ahead of time.

Packing Checklist

As you prepare for the big day, pack a bag in advance.  Things to include:

  • Special clothing for baby’s first picture
  • Infant socks or booties
  • Car seat for the trip home
  • Hairdryer
  • Razor
  • Shampoo and conditioner
  • Infant nail file
  • Nursing bra or tank top
  • Lip balm
  • Phone charger with a long cord
  • Toothpaste and toothbrush
  • Completed Birth Certificate Worksheet (if not already submitted)


The Labor & Delivery unit is on the hospital’s second floor.  Please check in with our front desk concierge staff on arrival.  Our nursing staff will communicate with your physician once you arrive.

If you are scheduled for elective induction, please arrive 30 minutes before your appointment.  If you are scheduled for a cesarean section, please arrive 2 hours before your scheduled surgery time.  Please follow all pre-operative instructions before arriving at the hospital.


Support during labor is essential.  Our nurses can assist you with comfort and coping measures.  Many women find that having a coach or support person with them is very helpful.  You may choose to bring a professional labor support person called a Doula.


Our expertly-trained nursing staff is here to support your natural birth experience if that is what you desire.

Three operating suites are available within the Labor & Delivery unit if you require an unplanned cesarean section to deliver.   In most cases, your support person can be with you during surgery.

To promote skin-to-skin bonding and breastfeeding, your baby will remain with you in the delivery or operating room unless they need special attention.

Following a 2-hour recovery period in Labor & Delivery, you will move to your private room in our Postpartum Unit.

Skin to Skin Contact/Kangaroo Care

We want your baby’s transition to the outside world to be as calm as possible. That’s why we promote skin-to-skin contact between mom and baby (also known as Kangaroo Care) starting immediately after delivery.

This approach to bonding involves holding the baby, who is naked except for a diaper and a blanket draped over them, on a parent’s bare chest. Research has shown the many benefits of this approach to bonding:

  • Stabilization of the baby’s heart rate
  • Regulation of baby’s breathing pattern
  • Regulation of the baby’s body temperature and much more

Our nursing staff is there to help you get started with this critical bonding time.

At a parent’s request, we can provide couplet care for families after they have delivered, but our newborn nursery is available 24 hours a day. Couplet care is when mothers and newborns remain together for the entire hospital stay rather than the baby staying in a nursery. This approach to care for mom and baby has several benefits:

  • Facilitating mother-baby bonding
  • Facilitating baby-family bonding
  • Promoting early breastfeeding success

Antepartum Unit

The Antepartum Unit is available for women experiencing a pregnancy-related problem or complication. You will be cared for by specially trained registered nurses with access to all the technology available in Labor & Delivery, such as continuous Fetal monitoring, ultrasound testing, and lab testing. The antepartum rooms are private and accommodate one adult support person to spend the night.

Postpartum Care

The real adventure begins now that you have given birth! The first few hours with your baby are a significant time for both of you. The nursing staff will be available to assist with breastfeeding, getting out of bed, and comfort. Because we want you to bond with your new family, your baby will remain with you in your room as often as you desire.

Newborn Nursery

Because we believe in family bonding, your baby will not be separated from you unless it is medically necessary. You can keep your baby in your room as much as you desire, and nursing care is available bedside.

The Newborn Nursery is available should you take a nap or wish to have an uninterrupted sleep at night. We recommend that you take advantage of our daily “Nap Time.” We encourage you to rest, nap with your baby in the room, and limit visitors during this time. Recent research has shown that new moms participating in this practice have better breastfeeding experiences and go home more rested. The Nursery and postpartum nurses can assist you with infant care, breastfeeding, and new birth education throughout your stay.

Professional Photography

A professional newborn photography service can take your baby’s picture after delivery. Make an appointment, invite family and friends, and the photographer will come directly to your room. You will receive information about photos and pricing after delivery. You are under no obligation to purchase photos. You can, of course, decide to take your own photos.

Breastfeeding and Lactation Consultants

We recommend breastfeeding as your baby’s form of nutrition for the first year of life. A certified lactation consultant is available to ensure a successful experience if you choose to breastfeed. Our nursing staff can also assist you during your stay. After you go home, we are still here for your support. You can call our lactation office to speak with a consultant about questions or concerns. Breast pump rentals are also available for home use.  Once you are discharged, lactation appointments are available on request.

Neonatal Intensive Care Unit – NICU

The Baylor Scott & White Medical Center – Frisco Neonatal Intensive Care Unit (NICU) provides advanced life-support services and technologies for premature and seriously ill newborns.

Staffed by specialized nurses, nutritionists, neonatologists, neonatal nurse practitioners, and many other skilled professionals, the unit promotes optimal developmental care for sick infants.

Family-centered care is our priority in the NICU. For your convenience and comfort, we offer the following:

  • 24 hour per day visiting hours for parents
  • Kangaroo care, or skin-to-skin contact
  • Lactation consultants
  • Comfortable Recliner Chairs
  • Comprehensive discharge planning and coordination

We also work closely with Pediatric Cardiologists, Ophthalmologists, Neurologists, Neonatal Nurse Practitioners, and Neonatal Therapists to provide developmental support during and after your baby’s stay.

In addition to our advanced equipment to treat newborns, we offer specialized education through our dedicated staff to help you understand your baby’s unique health needs.

Communication is an essential part of pain management and your care.

Proper pain management requires cooperation and communication between physicians, nurses, team members, and, most importantly, the patient.  The information you give your team will help them to provide the most effective pain treatment.  As our patient, you have the right to address your pain during your hospital stay.

You should be prepared for your team to routinely:

  • Ask you to describe your pain.
  • Ask you about your pain severity and location.
  • Ask if the treatments are relieving your pain.
  • Discuss with you the treatment options and goals for pain management.

Your team can better help relieve your pain if you:

  • Tell your team when you have pain and answer questions when asked.
  • Take pain relief medication when the pain first starts.
  • Tell your team if the treatments are working or not.
  • Communicate any concerns you may have about pain treatments.

Medical Pain Management Methods

  • Anesthesiologists are available 24 hours a day for epidural pain relief.
  • IV medication is available as ordered by your physician.

Natural Pain Management Methods

  • Hydrotherapy in shower.
  • Ambulation with wireless fetal monitoring.
  • Peanut positioning tool.
  • Squat bars on all hospital beds.
  • Music therapy, bring your calming playlist.
  • Birthing ball (please bring from home)

Visitation Guidelines

  • Visitors must sign in at the concierge desk with a picture ID before visiting a patient.
  • All visitors must be healthy and have no recent exposure to flu, chicken pox, COVID-19, or other contagious diseases.
  • Visitors may not have rashes, colds, fevers, or runny noses.
  • Visiting children are asked to leave the facility by 10:00 pm.

Labor & Delivery

  • Visitors are limited to no more than three at a time.
  • Adult visitors may rotate from the waiting area to the patient room during labor.
  • No children, except for siblings of the infant, will be allowed in labor suites.
  • Children are not allowed during delivery.

Operating Room and Recovery Room

One support person can be present in the operating room.


There are accommodations for one adult visitor to stay overnight.  We ask that children under 14 leave the facility by 10:00 pm.  We designate two hours daily as “Nap Time” for the family between 2:00 and 4:00 pm.  During this time, we try to limit interruptions to only required care.  We hope to facilitate a calm and quiet atmosphere for mothers and families.

Safety and Security

The safety and security of you and your family are our priority. Our department has numerous security features to protect you and your baby.

Cord Blood Banking

Cord blood banking is when your baby’s umbilical cord blood is collected and stored after delivery. This cord blood contains valuable stem cells that help treat life-threatening diseases. You can choose to donate to public or private cord blood banks. Your healthcare provider can help you decide if cord blood banking suits your family. For additional information, please visit the National Resources & Service Administration. 

Birth Certificate Worksheet

Please fill and print the Mother’s Worksheet for Child’s Birth Certificate before delivery. This worksheet was attached to the email sent to you upon registering for birth, and there is a link to the form below. You can also email this before delivery to our birth registrar at You can also fax this form to 214-407-5656.

We will keep the form on file for you. After you have delivered, you can review a typed copy of the information to ensure it is accurate.

Breast Pump Rental

For assistance obtaining your breast pump through insurance, please visit

Additional Breast Pump Rental Locations:

Baylor Scott & White Medical Center McKinney – Simply Mom’s – 469-764-6262

Texas Health Resources Plano Gift Shop – 972-981-8080

My Pure Delivery – Plano – 972-842-9500

Important Numbers

  • 214-407-5000 Main Switchboard
  • 214-407-5510 Women’s Services/Obstetrics
  • 214-407-5012 Education Programs
  • 214-407-5655 Birth Registration
  • 214-407-5657 Fax
  • 214-407-5350 Business Office