Privacy, Rights and Responsibilities, Grievances

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Main Hospital and Emergency Department

Urgent Care Center – Sports Village

Dear Patient,

At Baylor Scott & White Medical Center – Frisco, we are committed to caring for our patients and communities. We strive to deliver health care compassionately and to act with absolute integrity in the way we do our work and the way we live our lives.

Your concerns are important to us. In order to achieve the highest level of health care, we welcome your comments, complaints or feedback. We are committed to providing you with the highest level of quality care possible.

You also have a right to participate in ethical issues concerning your care, and may request to meet with a representative from our Medical Ethics Committee.

If you have questions, please feel free to contact the Baylor Scott & White Medical Center – Frisco receptionist by dialing zero, “0,” who will notify an Administrator
to meet with you, or you may leave a message on our Feedback Hotline by calling 214.407.5699. You have our personal assurance there will be no retribution for asking questions or raising concerns about any issues.

Should you desire to lodge a grievance, listed below are the agencies which may assist you:

Texas Department of State Health Services
Health Licensing & Compliance Division 1100 West 49th Street
Austin, TX 78756-3199
Phone: (888) 973-0022
Fax: (512) 834-6653

The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636

Medicare Beneficiaries:

If you are a Medicare beneficiary or Medicare beneficiary representative and you have a complaint or quality of care concern or require another type of case review, contact the KEPRO Beneficiary Helpline at 1-844-430-9504.

We are equally committed to assuring our actions consistently reflect our words. In this spirit, we want your visit here at Baylor Scott & White – Frisco to be an enjoyable one.

Sincerely,

Jeff Andrews
Interim CEO