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As we navigate the COVID-19 pandemic together, we are continually developing new protocols with your safety and convenience in mind. We have implemented expanded patient and visitor precautions, including visitation and mask policies and screening at entry points.

COVID Vaccine

The Baylor Scott & White, STAR Vaccine Hub is open BY APPOINTMENT ONLY.  To book your appointment or for any questions about the vaccine hub, please call 1.844.BSW.VACC (1.844.279.8222) – Baylor Scott & White at the STAR.  3800 Gaylord Parkway, 6th Floor.  Please refer to this document for instructions.

COVID Testing

Baylor Frisco is not performing testing unless an individual is scheduled to have a procedure at our facility or a partner facility, please speak to your physician about scheduling.  Testing facilities are available throughout the local area.

Mask Policy

All patients, staff, and visitors must wear a mask over their nose and mouth upon arrival at our facility.


To protect the safety of our patients and staff, and in accordance with new local regulations surrounding the COVID-19 pandemic, Baylor Frisco has an amended visitor policy.  Visitors must be over the age of 16. and the following are allowed:

  • Procedure/Surgical Patients – 2 visitors

  • Labor / post-partum patients – 2 visitors

  • NICU patients – both parents

  • Patients receiving end-of-life care – additional visitors with administrative approval

  • Patients under 18 – both parents

  • Patients with a disability requiring additional assistance – 2 visitors

  • As otherwise determined by our hospital leadership

Elective Surgery

We’re taking extra care so that you don’t need to delay your surgery

We have built a safety plan designed to evaluate each patient’s case independently as we determine the need for certain safety measures, including COVID-19 testing. All patients will be tested for active infection and caregivers will take appropriate measures consistent with CDC guidelines.