Drury Inn & Suites – 2880 Dallas Parkway, Frisco, TX  75034, 800-DRURYINN, www.druryhotels.com

Negotiated rate of $99 per night plus tax for Baylor Frisco visiting patients or family.

Free Hot Breakfast Buffet, Free 5:30 Kickback® – Hot Food & Cold Beverages (cocktails, beer or wine), Free Wireless Internet, Free 60 Minutes of Long Distance, Free Soda/Popcorn in Lobby daily 3-10 pm), Free Local Phone Calls, Free Parking in Covered Parking Garage, All rooms have refrigerators and microwaves for our guests, Drury Gold Key Club Loyalty Program, Two-Room Suite Upgrade, 24-Hour Business & Fitness Centers, Indoor Pool & Whirlpool, Outdoor Roof Top Terrace, 24-Hour Guest Pantry & Laundry Available, Same Day Dry Cleaning (M-F) Available, (4) Meeting Rooms Totaling More Than 3,200 sq.ft.  Use rate code:  333154

Stonebriar Westin Resort– 1549 Legacy Drive, Frisco, TX  75034, 972-668-8000, http://www.westinstonebriar.com/

Set 2.5 miles from sporting events at the Dr. Pepper Arena, this modern resort is 4.4 miles from Arbor Hills Nature Preserve.  Airy rooms come with balconies, 37-inch flat-screen TVs, desks, and WiFi (fee). Some offer floor-to-ceiling windows with golf course views. Upgraded rooms and suites feature living areas with sofas; some have fireplaces, whirlpool tubs, and full kitchens.  Parking is free. There’s an 18-hole championship golf course and a spa, as well as a fitness center and an outdoor pool. Dining options include 2 grills, a cafe, and a bar. There are also 12 meeting rooms, 2 ballrooms, and a business center.

Homewood Suites – 3240 Parkwood Blvd., Frisco, TX  750341, 214-618-0111, http://homewoodsuites3.hilton.com/en/hotels/texas/homewood-suites-by-hilton-dallas-frisco-DALHMHW/index.html

This extended-stay hotel off Sam Rayburn Tollway is 0.5 miles’ drive from Stonebriar Center mall and 4.3 miles’ drive from Toyota Stadium.  Contemporary rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables, and free WiFi, plus flat-screen TVs.  Free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and a free grocery shopping service, plus a business center. Additional amenities include a fitness room, outdoor pool, and free area shuttle.

Sheraton Hotel – 5444 State Hwy 121, Frisco, TX  75034, 972-668-8700, http://www.sheratonstonebriar.com/

This contemporary hotel is 1.9 miles from the Dr. Pepper Ballpark and 2.2 miles from the Dr. Pepper Arena.  The sophisticated rooms have free WiFi, 32-inch flat-screen TVs, and coffeemakers, plus work areas with desks and ergonomic chairs. Club rooms provide access to a lounge with complimentary continental breakfast and afternoon appetizers.  There’s an American restaurant, a bar, and a lounge, as well as an outdoor pool and 24-hour fitness center. Other amenities include 6 meeting rooms and a business center, plus a complimentary area shuttle

Embassy Suites – 7600 John Q Hammons Dr, Frisco, TX  75034, 972-712-7200, http://embassysuites3.hilton.com/en/hotels/texas/embassy-suites-by-hilton-dallas-frisco-hotel-convention-center-and-spa-DALFSES/index.html

This upscale, all-suite hotel is attached to the Frisco Conference Center and is 0.1 miles from Dr. Pepper Ballpark. All suites offer midcentury decor, custom-designed beds, and flat-screens with premium cable channels, plus minifridges, microwaves, and WiFi (fee). Upgraded suites add balconies, pull-out sofas, and Keurig coffeemakers.  Free cooked-to-order breakfast is offered, and there’s a restaurant, as well as a bar and a coffee shop. Guests can use the gym, indoor pool, and spa (fee). Business facilities include 90,000 sq ft of meeting space.

Hampton Inn ($119k $129 Suite) – 3199 Parkwood Blvd, Frisco, TX  75034, 972-712-8400, http://hamptoninn3.hilton.com/en/hotels/texas/hampton-inn-and-suites-legacy-park-frisco-DALFCHX/index.html

A 9-minute walk from Stonebriar Mall and off of Highway 380, this modern lodging is in a residential area. Toyota Stadium is an 11-minute drive away.  Coffeemakers, microwaves, flat-screen TVs, and both full and lap desks (for working on the bed) are offered in each room, as well as free WiFi, minifridges, and custom-designed beds. Suites add kitchenettes and sitting areas with sofabeds.  There’s an outdoor pool and a gym, as well as free daily hot breakfast (on-site) and weekday breakfast bags to go. Parking is complimentary.  Mention the Baylor Frisco rate when you call for a reservation.

Holiday Inn Express ($99) – 3400 Parkwood Blvd, Frisco TX  75034, 972-668-5959, http://www.ihg.com/holidayinnexpress/hotels/us/en/frisco/fsopw/hoteldetail

Off the Dallas North Tollway and a 12-minute walk from the Frisco Convention and Visitors Bureau, this modern suburban hotel is a 13-minute walk from shopping at Stonebriar Centre.  The contemporary rooms feature free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves, and coffeemakers.  Freebies include a hot buffet breakfast and parking. There’s an outdoor pool, a fitness room, and business center. There’s also a 24-hour convenience store, as well as a game room with 70-inch flat-screen TVs and a video game console.

Home 2 Suites – 2000 Parkwood Blvd., Frisco TX  75034, 972-377-7300, http://home2suites3.hilton.com/en/hotels/texas/home2-suites-by-hilton-dallas-frisco-tx-DFWDFHT/index.html

This modern extended-stay hotel is 0.3 miles from Dr. Pepper Ballpark and 4 miles from Hawaiian Falls water park. The contemporary studio and 1-bedroom suites feature free Wi-Fi and flat-screen TVs, as well as desks and living areas with pull-out sofas. They also come with fully equipped kitchens.  The hotel offers free continental breakfast and parking. Additional amenities include a fitness center, a jogging track, and an outdoor saltwater pool. There’s also a business center, a 24-hour convenience store, and laundry facilities (fee). Pets are welcome.

Aloft Frisco – 3202 Parkwood Blvd., Frisco TX, 972-668-6011, http://www.aloftfrisco.com/

Contemporary rooms with 9-foot ceilings include 42-inch flat-screen TVs with plug & play electrical hubs, free WiFi, desks, and minifridges.  There’s a lobby lounge bar with a fireplace, plus a 24/7 fitness center and an outdoor pool

Taxi Service

Express Taxi – 214-317-4971

Yellow Cab – 214-426-6262

Eagle Cab – 214-421-7788

Laundry Service

StanLey Cleaners

1701 Legacy, Suite 140 – 214-618-0525

Stephen’s Cleaners

4112 Legacy Drive -0972-334-9533

THE HEALTH PORTAL ALLOWS YOU TO:

• Access your health information online. (Baylor Frisco patients only)
• Request and view upcoming appointments. (Baylor Frisco appointments only)
• Review outstanding balances and pay bills online.

HOW TO ENROLL:

IF YOU ARE ALREADY ENROLLED IN THE HEALTH PORTAL CLICK HERE

IF YOU ARE NOT YET ENROLLED IN THE PATIENT HEALTH PORTAL:

1. Initial set-up must be completed from a desktop or laptop computer.

2. To self-enroll, you must have provided an email at the time of registration. If an email was not provided, contact HIMPORTAL@bmcf.com or (214) 407-5375 for assistance.

3. If an email address was provided at registration, this is the email address that must be used for enrollment by clicking this link.

4. Complete all fields on the enrollment request. Your medical record number is required for enrollment and must include the F and leading zeros. This number is located on the health portal flier given to you at the time of registration.

5. If enrollment is successful, you will receive an email with a link to create your own permanent login ID and password for the portal. Check your spam/junk folder if the email is not in your inbox.

6. After you create your login ID and password, you will be prompted to log off and sign back on with your newly created login ID and password.

7. You will be asked to accept the terms of use to proceed.

8. Please use this link for the visually impaired:  Visually Impaired Patient Portal 

9. Your health information can be accessed through an application such as those used on a smartphone. Depending on the application you choose, you may be able to access some of the information that is currently available in our patient portal described above.  If you are interested in using an application, please email apphelp@bmcf.com for further instructions.

• Upon arrival at Baylor Frisco, please use the front parking area.

• As you enter the facility through the main lobby, you will be greeted by our concierge who will guide you through the registration process.

• Please have your insurance card and identification available. The registrar will review your pre-admission information and complete the check-in process, including the collection of co-payments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.

• The registration coordinator will notify the appropriate department of your arrival.

• Please have a seat in the waiting area where we provide complimentary coffee and danishes for your loved ones. You will then be escorted to your designated pre-operative area.

• Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.

• Please have your doctor notify scheduling no later than 72 hours prior to your surgery if you will need an interpreter or require further assistance due to hearing, speech, or visual impairments.

• Leave your valuables, including jewelry and watches, at home.

• Do not wear contact lenses. If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.

• If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.

• If you received a packet of information and forms from your doctor, please bring this packet with you.

Your health and safety are important to us.  Please see click below to download important tips for your benefit:

Preventing Falls

Surgical Site Infections

Tobacco Cessation for Life

IMMTRAC – The importance of immunizations

Prevent Infection

Handwashing

All patients of the Joint Replacement Center are encouraged to attend our comprehensive Passport to Mobility preoperative class. Patients will learn what to expect before, during, and after their visit, meet other joint replacement patients, and receive a useful handbook for reference afterward.

Our Passport to Mobility class will cover:

• Preparing for surgery
• The role of the caregiver
• How to prepare for discharge ahead of time
• Equipment needed after surgery
• What to expect while in the hospital
• Daily hospital routine after surgery
• Pain management techniques
• The role of physical therapy in the recovery process
• Post-hospital care
• Preventing postoperative complications
• Signs and symptoms of complications
• What to do if you experience symptoms
• Discharge planning
• Question and answer session

In-person classes are canceled due to COVID-19 restrictions.

This class is a must for any patient undergoing joint replacement surgery. Topics include preparing for surgery, what to expect while in the hospital, preventing postoperative complications, signs, and symptoms of complications, what to do if you experience symptoms, discharge planning, and more. A physical therapist will be in attendance to demonstrate getting in and out of bed along with pre-op and postoperative exercises

This series of Joint Wellness Videos are available as a resource about the entire joint replacement process.

Call (214) 407-5054 to register for upcoming classes.

To download a copy of our total knee replacement guide, click here.

To download a copy of our total hip replacement guide, click here.

To download a copy of our total shoulder replacement guide, click here.

Learn More About Joint Replacement at Baylor Frisco.

Welcome to the Baylor Scott & White Medical Center – Frisco website (the “Website) Baylor Scott & White Medical Center – Frisco and its affiliates (“we,” “our” or “us”) are committed to protecting your privacy, so we have adopted privacy practices to protect the information we collect from you. They are described in this Privacy Policy and in our Notice of Privacy Practices for your personal health information. Our Notice of Privacy Practices, which we will provide you in connection with our services, describes our privacy practices and your privacy rights with respect to your “Protected Health Information” (as that term is defined by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended and supplemented from time to time).

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Website or use any of our mobile application(s) (the “App”) (collectively, the Website and App are “Sites”) and our practices for collecting and using that information.

We may modify this Privacy Policy from time to time, and if we make material changes to it, we will notify you by updating the Sites with the updated Privacy Policy. You may wish to check the Privacy Policy from time to time, because by using the Sites, by providing requested information, or by using the Sites after any changes to this Privacy Policy are posted, you consent to the collection and use of your personal information as detailed in this Privacy Policy.

Information Collected and How We Use It

We collect several types of information: Personally Identifiable Information and Anonymous Information.

Personally Identifiable Information

We collect personally identifiable information you voluntarily provide on online forms which may include contact requests, referral requests, appointment requests, bill payment, comments, and/or online surveys.  Personally identifiable information can include name, date of birth, address, phone number, email address, demographic information, biometric data, personal attributes, internet activity and any other information you may voluntarily provide.  We will use your information to fulfill the purpose for which you provide it and for our business operations. While visiting our Sites, if you give us personally identifiable information to receive information from us, to pre-register for an event, or to pre-register for inpatient or outpatient services or otherwise, we will collect and store that personal data. If you give us personal data in order to pre-register for inpatient or outpatient services through an affiliate’s or third party’s website, the affiliate or third party may share the personal data with contracted service providers to verify the accuracy of the data and complete the registration process. For individuals seeking employment as well as current employees we will collect your name, credentials, date of birth, education/qualifications, employment terms (pay, benefits), and emergency contact details. We may use the information collected for back ground checks, payroll, preparing legally required documents (I-9 etc.)

You agree that, should you elect to supply it, we may use your name, e-mail address, physical address, telephone number, or other data to communicate with you as described below.

By providing a telephone number, you expressly consent and authorize us, as well as any of our related affiliates, agents or contractors, to contact you through the use of any dialing equipment (including a dialer, automatic telephone dialing system, and/or interactive voice recognition system) and/or artificial or prerecorded voice or message. You expressly agree that such automated calls may be made to any telephone number (including numbers assigned to any cellular or other service for which you may be charged for the call) you provide.  In addition, you expressly consent and authorize the receipt of text messages from us at any telephone number (including numbers assigned to any cellular or other service for which you may be charged for the call) you provide. By providing this express consent, you specifically waive any claim you may have for the making of such calls or texts, including any claim under federal or state law and specifically any claim under the Telephone Consumer Protection Act, 47 U.S.C. § 227. By providing a telephone number, you represent you are the subscriber or owner or have the authority to use and provide consent to call or text the number.

By providing your email address, you expressly opt-in to the receipt of email communications from us and our affiliates, agents or contractors for or related to medical goods or services, your account, and other services such as financial, clinical and educational information including exchange news, changes to health care law, health care coverage, care follow up, and other healthcare opportunities, goods and services. By providing this express consent, you specifically waive any claim you may have for the sending of such emails, including any claim under federal or state law and specifically any claim under the CAN-SPAM Act, 15 U.S.C.§ 7701, et seq.  By providing an email address, you represent you are the subscriber or owner or have the authority to use and provide consent to contact the email address.

Sale of Personal Information

We do not sell personal information that we have collected from consumers to any third parties.

Sources Used to Collect Personal Information

We may collect certain information by automated means.  This information includes cookies, sensors, geo location, pixel tags, IP addresses, mobile device information and other similar technology.  This information does not identify you, but is statistical data that provides generic information about your use of the Sites. This information helps us understand which parts of our Sites are visited most often and may be used to analyze trends, administer and improve the Sites, gather broad demographic information, personalize content and determine retargeting and remarketing.

We use cookies to tailor web content to match your browser capability.  Cookies allow the Sites to retain information to make your use of the Sites more convenient.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however if you disable the cookie, you will still be able to use the Sites, but you may not be able to fully take advantage of all of the Sites’ features or parts of the Sites may not function properly.

Our web servers automatically identify computers by their IP addresses and this information is stored securely for your protection.  We may use IP addresses to analyze trends, administer the Sites, track users’ movement and gather demographic information for aggregate use.  For example, if you view specific pages or download information from specific pages on our Sites, we will track and add the number of your visits to the aggregate number of visits by all users in order to better design our Sites. If you have provided personally identifiable information to us through our online forms, we may associate some of the information we have so gathered with your personally identifiable information, and we may use this combined data to provide relevant Site and email content to you. We purchase third party information that includes name, address, census data and personal attributes for the purpose of marketing campaigns.

Surveys

From time-to-time our Sites may request information from you via survey. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose the requested information, which may include contact information (name and address) and demographic information (zip code and age level). Feedback collected by these surveys will be used for the purpose stated at the time the survey is posted, our business operations and monitoring or improving use of the Sites.

Third Party Use

Your privacy is important to us and we want you to feel comfortable visiting our Sites. We may disclose aggregated information about our users and information that does not identify any individual without restriction in accordance with applicable laws.  We may share information with third parties performing services on our behalf that are contractually bound to keep your personal information confidential and to use it only for the purposes under which we disclose it.  For example, we may use service providers to help manage or support the Sites’ technical operation, marketing and research firms and billing and payment processing when applicable.  Also, we may share your personal information in connection with a court order, subpoena, government investigation, when required by law, and in the event of a corporate sale, merger or acquisition. If we partner with a third party to provide services and you sign up for those services, we will share your name and other contact information necessary for our partner to provide the services to you.

Security

While we cannot and do not guarantee that your information will not be viewed by unauthorized persons, we take privacy and security seriously. We take reasonable, industry standard precautions to keep the Sites and their systems secure and to prevent personal information from being made available to unauthorized persons or entities.  Even though we employ these standard precautions and protocols, we cannot provide absolute assurances that the contents of messages, for example, will be secure. If you choose to send any confidential information to us, you accept the risk that a third party may intercept and use this information.

Links

The Sites contain links to third party websites. Please be aware that we are not responsible for any of the content, activities, products, or advertisements on these third party websites nor do we make any representations, approvals, or endorsements regarding the services provided or the nature, quality, or accuracy of such third party content. Use of any linked third party website is solely at your own risk and we encourage you to read the Terms of Use and the Privacy Policies of each such linked third party websites you choose to access.

Special Notice to CA Residents

California law provides California consumer’s the right to request certain details about the categories of personal information that is collected, how certain types of their information are shared with third parties and for what business/commercial purpose. They also have the right to request that their personal information be deleted.  If a California resident would like to submit a Consumer Access request they would use the link to submit their request (insert link), or email their request to PrivacySecurityOffice@tenethealth.com, or use our toll free number 1-800-8-ETHICS.

Opting Out

You may revoke your consent to contact at any time by directly contacting us at hfuller@bmcf.com or using the opt–out method identified in the applicable communication.

Many browsers and mobile operating systems enable you to indicate your preference regarding online tracking. You can set your browser or mobile operating system to a “do not track” or similar setting and, when your browser or mobile operating system passes your request to us, we will not serve you targeted advertising, although we may continue to collect data about your use of the Sites. For example, Apple’s iOS8 mobile operating system provides iPhone and iPad users with a “Limit Ad Tracking” setting, and if you turn on that setting, we will not use your device identifier to serve you targeted ads.

Children’s Privacy

Our Sites are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Sites. We do not knowingly collect or maintain personal information from children under the age of 18, and no part of our Sites is designed or intended to attract anyone under the age of 18. If you believe we might have any information from or about a child under 18, please contact us 214-407-5015 so we can immediately delete any such information.

Changes to Our Privacy Policy

We will post any changes to this Privacy Policy on the Sites by a link from our homepage so that you always know what information we collect and how we use it. Please consult this portion of the Sites regularly for important changes to the Privacy Policy as they occur.

This policy is effective January 1^st, 2020

Baylor Scott & White complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Baylor Scott & White cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, origen nacional, edad, discapacidad o sexo.

ATENCIÓN: si habla español, los servicios de asistencia lingüística están disponibles de forma gratuita. Llame al 214-407-5271.

Baylor Scott & White tuân thủ luật pháp dân sự Liên bang hiện hành và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, tuổi tác, khuyết tật hoặc giới tính.

CHÚ Ý: Nếu bạn nói tiếng Việt, các dịch vụ hỗ trợ ngôn ngữ, miễn phí, có sẵn cho bạn. Gọi số 214-407-5271.

Baylor Scott＆White遵守适用的联邦民权法律，不因种族，肤色，国籍，年龄，残疾或性别而歧视。

注意：如果您说中文，您可以免费获得语言协助服务。请致电214-407-5271。

Baylor Scott & White는 적용 가능한 연방 민권법을 준수하며 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 차별하지 않습니다.

주의 : 한국어를 사용하는 경우, 언어 지원 서비스가 무료로 제공됩니다. 214-407-5271로 전화하십시오

تلتزم Baylor Scott & White بقوانين الحقوق المدنية الفيدرالية المعمول بها ولا تميز على أساس العرق أو اللون أو الأصل القومي أو العمر أو الإعاقة أو الجنس.

تنبيه: إذا كنت تتحدث اللغة العربية ، فستتوفر لك خدمات المساعدة اللغوية مجانًا. اتصل بالرقم 214-407-5271

بایلر اسکاٹ اور وائٹ قابل اطلاق وفاقی شہری حقوق کے قوانین کی تعمیل کرتے ہیں اور نسل ، رنگ ، قومی اصل ، عمر ، معذوری یا جنس کی بنیاد پر امتیازی سلوک نہیں کرتے ہیں۔

توجہ: اگر آپ اردو بولتے ہیں تو ، زبان کی امداد کی خدمات ، مفت ، آپ کے لئے دستیاب ہیں۔ 214-407-5271 پر کال کریں۔

Ang Baylor Scott at White ay sumusunod sa naaangkop na mga batas sa karapatan sa federal na sibil at hindi pinipigilan batay sa lahi, kulay, pambansang pinagmulan, edad, kapansanan o kasarian.

Pansin: Kung nagsasalita ka ng Tagalog, ang mga serbisyong pantulong sa wika, nang walang bayad, magagamit mo sa iyo. Tumawag sa 214-407-5271.

Baylor Scott & White se conforme aux lois fédérales sur les droits civils applicables et ne fait aucune discrimination fondée sur la race, la couleur, l’origine nationale, l’âge, le handicap ou le sexe.

ATTENTION: Si vous parlez français, des services d’assistance linguistique sont mis à votre disposition gratuitement. Appelez le 214-407-5271.

बायलर स्कॉट एंड व्हाइट लागू संघीय नागरिक अधिकार कानूनों का अनुपालन करता है और नस्ल, रंग, राष्ट्रीय मूल, आयु, विकलांगता या सेक्स के आधार पर भेदभाव नहीं करता है।

ध्यान दें: यदि आप हिंदी, भाषा सहायता सेवाएं, नि: शुल्क बोलते हैं, तो आप के लिए उपलब्ध हैं। 214-407-5271 पर कॉल करें।

بیلور اسکات و وایت با قوانین مربوط به حقوق مدنی فدرال مطابقت دارد و بر اساس نژاد ، رنگ ، منشأ ملی ، سن ، ناتوانی و جنسیت تبعیض قائل نمی شود.

توجه: اگر به فارسی صحبت می کنید ، خدمات کمک به زبان ، بصورت رایگان ، در دسترس شما خواهد بود. با شماره 214-407-5271 تماس بگیرید.

Baylor Scott & White befolgt die geltenden bundesstaatlichen Bürgerrechtsgesetze und diskriminiert nicht aufgrund von Rasse, Hautfarbe, nationaler Herkunft, Alter, Behinderung oder Geschlecht.

ACHTUNG: Wenn Sie Deutsch sprechen, steht Ihnen eine kostenlose Sprachunterstützung zur Verfügung. Rufen Sie 214-407-5271 an.

બેલર સ્કોટ અને વ્હાઇટ લાગુ ફેડરલ નાગરિક અધિકાર કાયદાઓનું પાલન કરે છે અને જાતિ, રંગ, રાષ્ટ્રીય મૂળ, વય, અપંગતા અથવા લિંગના આધારે ભેદભાવ રાખતો નથી.

ધ્યાન: જો તમે ગુજરાતી બોલો છો, તો ભાષા સહાય સેવાઓ, નિ: શુલ્ક, તમારા માટે ઉપલબ્ધ છે. 214-407-5271 પર ક .લ કરો.

Baylor Scott & White соблюдает применимые федеральные законы о гражданских правах и не допускает дискриминации по признаку расы, цвета кожи, национального происхождения, возраста, инвалидности или пола.

ВНИМАНИЕ: Если вы говорите по-русски, вам бесплатно предоставляются услуги языковой помощи. Звоните 214-407-5271.

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注意：日本語を話す場合、無料の言語支援サービスを利用できます。 214-407-5271に電話してください。

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NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT
CAREFULLY.

Who Presents this Notice

This Notice describes the privacy practices of United Surgical Partners International (the “Facility”) and members of its workforce, as well as the physician members of the medical staff and allied health professionals who practice at the Facility. The Facility and the individual health care providers together are sometimes called “the Facility and Health Professionals” in this Notice. While the Facility and Health Professionals engage in many joint activities and provide services in a clinically integrated care setting, the Facility and Health Professionals each are separate legal entities. This Notice applies to services furnished to you at Baylor Scott & White Medical Center – Frisco, 5601 Warren Parkway, Frisco, Texas 75034, as a Facility and all off-campus outpatient departments as an inpatient or outpatient in a Facility-affiliated program involving the use or disclosure of your health information.

Privacy Obligations
The Facility and Health Professionals each are required by law to maintain the privacy of your health information (“Protected Health Information” or “PHI”) and to provide you with this Notice of legal duties and privacy practices with respect to your Protected Health Information. The Facility and Health Professionals use computerized systems that may subject your Protected Health Information to electronic disclosure for purposes of treatment, payment and/or health care operations as described below. When the Facility and Health Professionals use or disclose your Protected Health Information, the Facility and Health Professionals are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

Notifications
The Facility is required by law to protect the privacy of your medical information, distribute this Notice of Privacy Practices to you, and follow the terms of this Notice. The Facility is also required to notify you if there is a breach or impermissible access, use or disclosure of your medical information.

Permissible Uses and Disclosures Without Your Written Authorization
In certain situations your written authorization must be obtained in order to use and/or disclose your PHI.  However, the Facility and Health Professionals do not need any type of authorization from you for the following uses and disclosures: Uses and Disclosures for Treatment, Payment and Health Care Operations. Your PHI may be used and disclosed to treat you, obtain payment for services provided to you and conduct “health care operations” as detailed below:

Treatment. Your PHI may be used and disclosed to provide treatment and other services to you–for example, to diagnose and treat your injury or illness. In addition, you may be contacted to provide you appointment reminders or information about treatment alternatives or other health-related benefits and services that may be Version 6 – August 22, 2019 of interest to you. Your PHI may also be disclosed to other providers involved in your treatment. For example, a doctor treating you for a broken leg may need to know if you have diabetes because if you do, this may
impact your recovery.  Payment. Your PHI may be used and disclosed to obtain payment for services provided to you–for example, disclosures to claim and obtain payment from your health insurer, HMO, or other company that arranges or pays the cost of some or all of your health care (“Your Payor”) to verify that Your Payor will pay for health care. The physician who reads your x-ray may need to bill you or your Payor for reading of your x-ray therefore your billing information may be shared with the physician who read your x-ray.

Health Care Operations. Your PHI may be used and disclosed for health care operations, which include internal administration and planning and various activities that improve the quality and cost effectiveness of the care delivered to you. For example, PHI may be used to evaluate the quality and competence of physicians, nurses and other health care workers. PHI may be disclosed to the Facility Compliance & Privacy Office in order to resolve any complaints you may have and ensure that you have a comfortable visit. Your PHI may be provided to various governmental or accreditation entities such as the Joint Commission on Accreditation of Healthcare Organizations to maintain our license and accreditation. In addition, PHI may be shared with business associates who perform treatment, payment and health care operations services on behalf of the Facility and Health Professionals.  Additionally, your PHI may be used or disclosed for the purpose of allowing students, residents, nurses, physicians and others who are interested in healthcare, pursuing careers in the medical field or desire an opportunity for an educational experience to tour, shadow employees and/or physician faculty members or engage in a clinical Practicum.

Health Information Organizations. Your PHI may be used and disclosed with other health care providers or other health care entities for treatment, payment and health care operations purposes, as permitted by law, through a Health Information Organization. A list of Health Information Organizations in which this facility participates may be obtained upon request or found on the facility’s website at http://www.BaylorFrisco.com/. For example, information about your past medical care and current medical conditions and medications can be available to other primary care physicians or hospitals, if they participate in the Health Information Organization. Exchange of health information can provide faster access, better coordination of care and assist providers and public health officials in making more informed treatment decisions. You may opt out of the Health Information Organization and prevent providers from being able to search for your information through the exchange. You may opt out and prevent your medical information from being searched through the Health Information Organization by completing and submitting an Opt-Out Form to the registration.  Use or Disclosure for Directory of Individuals in the Facility. Facility may include your name, location in the Facility, general health condition and religious affiliation in a patient directory without obtaining your authorization unless you object to inclusion in the directory. Information in the directory may be disclosed to anyone who asks for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or minister, even if they do not ask for you by name. If you do not wish to be included in the facility
directory, you will be given an opportunity to object at the time of admission.  Disclosure to Relatives, Close Friends and Other Caregivers. Your PHI may be disclosed to a family
member, other relative, a close personal friend or any other person identified by you who is involved in your health care or helps pay for your care. If you are not present, or the opportunity to agree or object to a use or disclosure cannot practicably be provided because of your incapacity or an emergency circumstance, the Facility and/or Health Professionals may exercise professional judgment to determine whether a disclosure is in Version 6 – August 22, 2019 2 your best interests. If information is disclosed to a family member, other relative or a close personal friend, the Facility and/or Health Professionals would disclose only information believed to be directly relevant to the person’s involvement with your health care or payment related to your health care. Your PHI also may be disclosed in order to notify (or assist in notifying) such persons of your location or general condition.

Public Health Activities. Your PHI may be disclosed for the following public health activities: (1) to report health information to public health authorities for the purpose of preventing or controlling disease, injury or disability; (2) to report child abuse and neglect to public health authorities or other government authorities authorized by law to receive such reports; (3) to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; (4) to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; and (5) to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance.

Victims of Abuse, Neglect or Domestic Violence. Your PHI may be disclosed to a governmental authority, including a social service or protective services agency, authorized by law to receive reports of such abuse, neglect, or domestic violence if there is a reasonable belief that you are a victim of abuse, neglect or domestic violence.

Health Oversight Activities. Your PHI may be disclosed to a health oversight agency that oversees the health care system and is charged with responsibility for ensuring compliance with the rules of government health programs such as Medicare or Medicaid.  Judicial and Administrative Proceedings. Your PHI may be disclosed in the course of a judicial or administrative proceeding in response to a legal order or other lawful process.

Law Enforcement Officials. Your PHI may be disclosed to the police or other law enforcement officials as required or permitted by law or in compliance with a court order or a grand jury or administrative subpoena. For example, your PHI may be disclosed to identify or locate a suspect, fugitive, material witness, or missing person or to report a crime or criminal conduct at the facility.

Correctional Institution. Your PHI may be disclosed to a correctional institution if you are an inmate in a correctional institution and if the correctional institution or law enforcement authority makes certain requests to us.

Organ and Tissue Procurement. Your PHI may be disclosed to organizations that facilitate organ, eye or tissue procurement, banking or transplantation. Research. Your PHI may be used or disclosed without your consent or authorization if an Institutional Review Board approves a waiver of authorization for disclosure.

Health or Safety. Your PHI may be used or disclosed to prevent or lessen a serious and imminent threat to a person’s or the public’s health or safety.  U.S. Military. Your PHI may be use or disclosed to U. S. Military Commanders for assuring proper execution of the military mission. Military command authorities receiving protected health information are not covered entities subject to the HIPAA Privacy Rule, but they are subject to the Privacy Act of 1974 and DoD 5400.11-R, “DoD Privacy Program,” May 14, 2007.

Other Specialized Government Functions. Your PHI may be disclosed to units of the government with special functions, such as the U.S. Department of State under certain circumstances for example the Secret Service or NSA to protect the country or the President. Version 6 – August 22, 2019 3 Version 6 – August 22, 2019 4

Workers’ Compensation. Your PHI may be disclosed as authorized by and to the extent necessary to comply with state law relating to workers’ compensation or other similar programs.
As Required by Law. Your PHI may be used and disclosed when required to do so by any other law not already referred to in the preceding categories; such as required by the FDA, to monitor the safety of a medical device.

Appointment Reminders. Your PHI may be used to tell or remind you about appointments.

Fundraising. Your PHI may be used to contact you as a part of fundraising efforts, unless you elect not to receive this type of information.

USES AND DISCLOSURES REQUIRING YOUR WRITTEN AUTHORIZATION
Use or Disclosure with Your Authorization. For any purpose other than the ones described above, your PHI may be used or disclosed only when you provide your written authorization on an authorization form (“Your Authorization”). For instance, you will need to execute an authorization form before your PHI can be sent to your life insurance company or to the attorney representing the other party in litigation in which you are involved.

Marketing. Your written authorization (“Your Marketing Authorization”) also must be obtained prior to using your PHI to send you any marketing materials. (However, marketing materials can be provided to you in a face-to-face encounter without obtaining Your Marketing Authorization. The Facility and/or Health Professionals are also permitted to give you a promotional gift of nominal value, if they so choose, without obtaining Your Marketing Authorization). The Facility and/or Health Professionals may communicate with you in a face-to-face encounter about products or services relating to your treatment, case management or care coordination, or alternative treatments, therapies, providers or care settings without Your Marketing Authorization. In addition, the Facility and/or Health Professionals may send you treatment communications, unless you elect not to receive this type of communication, for which the Facility and/or Health Professionals may receive financial remuneration.

Sale of PHI. The Facility and Health Professionals will not disclose your PHI without your authorization in exchange for direct or indirect payment except in limited circumstances permitted by law. These circumstances include public health activities; research; treatment of the individual; sale, transfer, merger or consolidation of the Facility; services provided by a business associate, pursuant to a business associate agreement; providing an individual with a copy of their PHI; and other purposes deemed necessary and appropriate by the U.S.

Department of Health and Human Services (HHS).
Uses and Disclosures of Your Highly Confidential Information. In addition, federal and state law require special privacy protections for certain highly confidential information about you (“Highly Confidential Information”), including the subset of your PHI that: (1) is maintained in psychotherapy notes; (2) is about mental illness, mental retardation and developmental disabilities; (3) is about alcohol or drug abuse or addiction; (4) is about HIV/AIDS testing, diagnosis or treatment; (5) is about communicable disease(s), including venereal disease(s); (6) is about genetic testing; (7) is about child abuse and neglect; (8) is about domestic abuse of an adult; or (9) is about sexual assault. In order for your Highly Confidential Information to be disclosed for a purpose other than those permitted by law, your written authorization is required.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION
Version 6 – August 22, 2019 5 Right to Request Additional Restrictions. You may request restrictions on the use and disclosure of your PHI (1) for treatment, payment and health care operations, (2) to individuals (such as a family member, other relative, close personal friend or any other person identified by you) involved with your care or with payment related to your care, or (3) to notify or assist in the notification of such individuals regarding your location and general condition. While all requests for additional restrictions will be carefully considered, the Facility and Health Professionals are not required to agree to these requested restrictions.  You may also request to restrict disclosures of your PHI to your health plan for payment and healthcare
operations purposes (and not for treatment) if the disclosure pertains to a healthcare item or service for which you paid out-of-pocket in full. The Facility and Health Professionals must agree to abide by the restriction to your health plan EXCEPT when the disclosure is required by law. If you wish to request additional restrictions, please obtain a request form from the Health Information

Management Office and submit the completed form to the Health Information Management Office. A written response will be sent to you.

Right to Receive Confidential Communications. You may request, and the Facility and Health Professionals will accommodate, any reasonable written request for you to receive your PHI by alternative means of communication or at alternative locations.

Right to Revoke Your Authorization. You may revoke Your Authorization, Your Marketing Authorization or any written authorization obtained in connection with your PHI, except to the extent that the Facility and/or Health Professionals have taken action in reliance upon it, by delivering a written revocation statement to the Facility Health Information Management Office identified below.
Right to Inspect and Copy Your Health Information. You may request access to your medical record file and billing records maintained by the Facility and Health Professionals in order to inspect and request copies of the records. Under limited circumstances, you may be denied access to a portion of your records. If you desire access to your records, please obtain a record request form from the Facility Health Information Management Office and submit the completed form to the Facility Health Information Management Office. If you request copies of paper records, you will be charged in accordance with federal and state law. To the extent the request for records includes portions of records which are not in paper form (e.g., x-ray films), you will be charge the reasonable cost of the copies. You also will be charged for the postage costs, if you request that the copies be mailed to you. However, you will not be charged for copies that are requested in order to make or complete an application for a federal or state disability benefits program.

Right to Amend Your Records. You have the right to request that PHI maintained in your medical record file or billing records be amended. If you desire to amend your records, please obtain an amendment request form from the Facility Health Information Management Office and submit the completed form to the Facility Health Information Management Office. Your request will be accommodated unless the Facility and/or Health Professionals believe that the information that would be amended is accurate and complete or other special circumstances apply.

Right to Receive an Accounting of Disclosures. Upon request, you may obtain an accounting of certain disclosures of your PHI made during any period of time prior to the date of your request provided such period does not exceed six years and does not apply to disclosures that occurred prior to April 14, 2003. If you request an accounting more than once during a twelve (12) month period, you will be charged for the accounting statement.

Right to Receive Paper Copy of this Notice. Upon request, you may obtain a paper copy of this Notice, even if you have agreed to receive such notice electronically.

For Further Information or Complaints. If you desire further information about your privacy rights, are concerned that your privacy rights have been violated or disagree with a decision made about access to your PHI, you may contact the Facility Compliance & Privacy Office. You may also file written complaints with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services. Upon request, the Facility Compliance & Privacy Office will provide you with the correct address for the Director. The Facility and Health Professionals will not retaliate against you if you file a complaint with the Facility Privacy Office or the Director.

Effective Date and Duration of This Notice
Effective Date This Notice is effective on August 22, 2019. Right to Change Terms of this Notice. The terms of this Notice may be changed at any time. If this Notice is
changed, the new notice terms may be made effective for all PHI that the Facility and Health Professionals maintain, including any information created or received prior to issuing the new notice. If this Notice is changed, the new notice will be posted in waiting areas around the Facility and on our Internet site at https://www.baylorfrisco.com/. You also may obtain any new notice by contacting the Facility Compliance & Privacy Officer.

FACILITY CONTACTS:
Baylor Scott & White Medical Center – Frisco
Compliance & Privacy Office
Attn: Privacy Officer
1445 Ross Avenue, Suite 1400
Dallas, Texas 75202
E-mail: PrivacySecurityOffice@tenethealth.com
Ethics Action Line (EAL): 1-800-8-ETHICS

Your use of our site is subject to the following Terms of Use, which are in addition to terms of use and community standards. If you do not wish to abide by these terms and standards, you must exit the site. We reserve the right to remove any content and may block you, as a result of our determination that you have not complied with these Terms of Use.

 Age: You must be at least 18 years old to post content to our site.

Privacy and Security: This site cannot be considered private or secure. You must take appropriate steps to protect your personal information on the Web and on any social media site.

Inappropriate Content: You may not post any materials or links to materials that contain libelous, defamatory, false, obscene, indecent, lewd, violent, abusive, threatening, harassing, discriminatory, malicious statements or solicits products/services, etc. We reserve the right to remove any content or posts at our sole discretion, including those that do not meet these standards.

Intellectual Property Rights: You may only post, upload or transmit content to this site that you own or otherwise have permission to post, without violating the rights of a third party, including those of the content owner.

Products/Endorsements: We do not allow you to post content that we consider to be endorsements of products or services. Additionally, you may not use this site to solicit contributions.

Personal Health Information: Content that includes personal health information (yours or someone else’s) and photos of patients may not be posted to this site.

Medical Advice: Content provided on this site is for general informational purposes only, and non- specific to you or anyone else. Medical advice can only be provided by a licensed physician in a treatment relationship with you. If you have specific questions concerning your health or medical status, please consult your personal physician.

The content relating to Physicians: Physicians performing services at Baylor Scott & White Medical Center – Frisco are independent contractors and not employees, agents or representatives of Baylor Scott & White Medical Center – Frisco.

SOCIAL MEDIA LIVE CHAT TERMS OF SERVICE

Please do not identify any patient by name as we will delete your comment in order to protect

Remember that social media is public If you post on our Facebook page, people can see what you say. If you wish to send a private message with your question, then please do so. When posting information on our Facebook page, we will omit names from questions sent via private message.

The information provided and opinions expressed by physicians during Physician Live Chat are those of the Physicians participating in our Physician Live Chat are independent contractors and not employees, agents or representatives of Baylor Scott & White Medical Center – Frisco

Physician Live Chat provides general educational This information is not provided in the course of a professional relationship between a health care provider and a patient. It is not intended to be, and should not be used as, a substitute for medical treatment by a health care professional. Information provided through Physician Live Chat does not constitute nor is it intended as a diagnosis of your condition or a recommendation about the course of treatment for your particular circumstances. You should never disregard or delay seeking medical advice from a physician because of what you have read on our Facebook page. You should not assume that information on a particular topic posted on our Facebook page is complete or up-to-date.

If you are looking for a physician, call 1.855.4.FRISCO.

If you feel that you are experiencing a medical emergency, please contact 911.

NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT
CAREFULLY.

Who Presents this Notice

This Notice describes the privacy practices of United Surgical Partners International (the “Facility”) and members of its workforce, as well as the physician members of the medical staff and allied health professionals who practice at the Facility. The Facility and the individual health care providers together are sometimes called “the Facility and Health Professionals” in this Notice. While the Facility and Health Professionals engage in many joint activities and provide services in a clinically integrated care setting, the Facility and Health Professionals each are separate legal entities. This Notice applies to services furnished to you at Baylor Scott & White Medical Center – Frisco, 5601 Warren Parkway, Frisco, Texas 75034, as a Facility and all off-campus outpatient departments as an inpatient or outpatient in a Facility-affiliated program involving the use or disclosure of your health information.

Privacy Obligations
The Facility and Health Professionals each are required by law to maintain the privacy of your health information (“Protected Health Information” or “PHI”) and to provide you with this Notice of legal duties and privacy practices with respect to your Protected Health Information. The Facility and Health Professionals use computerized systems that may subject your Protected Health Information to electronic disclosure for purposes of treatment, payment and/or health care operations as described below. When the Facility and Health Professionals use or disclose your Protected Health Information, the Facility and Health Professionals are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

Notifications
The Facility is required by law to protect the privacy of your medical information, distribute this Notice of Privacy Practices to you, and follow the terms of this Notice. The Facility is also required to notify you if there is a breach or impermissible access, use or disclosure of your medical information.

Permissible Uses and Disclosures Without Your Written Authorization
In certain situations your written authorization must be obtained in order to use and/or disclose your PHI.  However, the Facility and Health Professionals do not need any type of authorization from you for the following uses and disclosures: Uses and Disclosures for Treatment, Payment and Health Care Operations. Your PHI may be used and disclosed to treat you, obtain payment for services provided to you and conduct “health care operations” as detailed below:

Treatment. Your PHI may be used and disclosed to provide treatment and other services to you–for example, to diagnose and treat your injury or illness. In addition, you may be contacted to provide you appointment reminders or information about treatment alternatives or other health-related benefits and services that may be Version 6 – August 22, 2019 of interest to you. Your PHI may also be disclosed to other providers involved in your treatment. For example, a doctor treating you for a broken leg may need to know if you have diabetes because if you do, this may
impact your recovery.  Payment. Your PHI may be used and disclosed to obtain payment for services provided to you–for example, disclosures to claim and obtain payment from your health insurer, HMO, or other company that arranges or pays the cost of some or all of your health care (“Your Payor”) to verify that Your Payor will pay for health care. The physician who reads your x-ray may need to bill you or your Payor for reading of your x-ray therefore your billing information may be shared with the physician who read your x-ray.

Health Care Operations. Your PHI may be used and disclosed for health care operations, which include internal administration and planning and various activities that improve the quality and cost effectiveness of the care delivered to you. For example, PHI may be used to evaluate the quality and competence of physicians, nurses and other health care workers. PHI may be disclosed to the Facility Compliance & Privacy Office in order to resolve any complaints you may have and ensure that you have a comfortable visit. Your PHI may be provided to various governmental or accreditation entities such as the Joint Commission on Accreditation of Healthcare Organizations to maintain our license and accreditation. In addition, PHI may be shared with business associates who perform treatment, payment and health care operations services on behalf of the Facility and Health Professionals.  Additionally, your PHI may be used or disclosed for the purpose of allowing students, residents, nurses, physicians and others who are interested in healthcare, pursuing careers in the medical field or desire an opportunity for an educational experience to tour, shadow employees and/or physician faculty members or engage in a clinical Practicum.

Health Information Organizations. Your PHI may be used and disclosed with other health care providers or other health care entities for treatment, payment and health care operations purposes, as permitted by law, through a Health Information Organization. A list of Health Information Organizations in which this facility participates may be obtained upon request or found on the facility’s website at http://www.BaylorFrisco.com/. For example, information about your past medical care and current medical conditions and medications can be available to other primary care physicians or hospitals, if they participate in the Health Information Organization. Exchange of health information can provide faster access, better coordination of care and assist providers and public health officials in making more informed treatment decisions. You may opt out of the Health Information Organization and prevent providers from being able to search for your information through the exchange. You may opt out and prevent your medical information from being searched through the Health Information Organization by completing and submitting an Opt-Out Form to the registration.  Use or Disclosure for Directory of Individuals in the Facility. Facility may include your name, location in the Facility, general health condition and religious affiliation in a patient directory without obtaining your authorization unless you object to inclusion in the directory. Information in the directory may be disclosed to anyone who asks for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or minister, even if they do not ask for you by name. If you do not wish to be included in the facility
directory, you will be given an opportunity to object at the time of admission.  Disclosure to Relatives, Close Friends and Other Caregivers. Your PHI may be disclosed to a family
member, other relative, a close personal friend or any other person identified by you who is involved in your health care or helps pay for your care. If you are not present, or the opportunity to agree or object to a use or disclosure cannot practicably be provided because of your incapacity or an emergency circumstance, the Facility and/or Health Professionals may exercise professional judgment to determine whether a disclosure is in Version 6 – August 22, 2019 2 your best interests. If information is disclosed to a family member, other relative or a close personal friend, the Facility and/or Health Professionals would disclose only information believed to be directly relevant to the person’s involvement with your health care or payment related to your health care. Your PHI also may be disclosed in order to notify (or assist in notifying) such persons of your location or general condition.

Public Health Activities. Your PHI may be disclosed for the following public health activities: (1) to report health information to public health authorities for the purpose of preventing or controlling disease, injury or disability; (2) to report child abuse and neglect to public health authorities or other government authorities authorized by law to receive such reports; (3) to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; (4) to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; and (5) to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance.

Victims of Abuse, Neglect or Domestic Violence. Your PHI may be disclosed to a governmental authority, including a social service or protective services agency, authorized by law to receive reports of such abuse, neglect, or domestic violence if there is a reasonable belief that you are a victim of abuse, neglect or domestic violence.

Health Oversight Activities. Your PHI may be disclosed to a health oversight agency that oversees the health care system and is charged with responsibility for ensuring compliance with the rules of government health programs such as Medicare or Medicaid.  Judicial and Administrative Proceedings. Your PHI may be disclosed in the course of a judicial or administrative proceeding in response to a legal order or other lawful process.

Law Enforcement Officials. Your PHI may be disclosed to the police or other law enforcement officials as required or permitted by law or in compliance with a court order or a grand jury or administrative subpoena. For example, your PHI may be disclosed to identify or locate a suspect, fugitive, material witness, or missing person or to report a crime or criminal conduct at the facility.

Correctional Institution. Your PHI may be disclosed to a correctional institution if you are an inmate in a correctional institution and if the correctional institution or law enforcement authority makes certain requests to us.

Organ and Tissue Procurement. Your PHI may be disclosed to organizations that facilitate organ, eye or tissue procurement, banking or transplantation. Research. Your PHI may be used or disclosed without your consent or authorization if an Institutional Review Board approves a waiver of authorization for disclosure.

Health or Safety. Your PHI may be used or disclosed to prevent or lessen a serious and imminent threat to a person’s or the public’s health or safety.  U.S. Military. Your PHI may be use or disclosed to U. S. Military Commanders for assuring proper execution of the military mission. Military command authorities receiving protected health information are not covered entities subject to the HIPAA Privacy Rule, but they are subject to the Privacy Act of 1974 and DoD 5400.11-R, “DoD Privacy Program,” May 14, 2007.

Other Specialized Government Functions. Your PHI may be disclosed to units of the government with special functions, such as the U.S. Department of State under certain circumstances for example the Secret Service or NSA to protect the country or the President. Version 6 – August 22, 2019 3 Version 6 – August 22, 2019 4

Workers’ Compensation. Your PHI may be disclosed as authorized by and to the extent necessary to comply with state law relating to workers’ compensation or other similar programs.
As Required by Law. Your PHI may be used and disclosed when required to do so by any other law not already referred to in the preceding categories; such as required by the FDA, to monitor the safety of a medical device.

Appointment Reminders. Your PHI may be used to tell or remind you about appointments.

Fundraising. Your PHI may be used to contact you as a part of fundraising efforts, unless you elect not to receive this type of information.

USES AND DISCLOSURES REQUIRING YOUR WRITTEN AUTHORIZATION
Use or Disclosure with Your Authorization. For any purpose other than the ones described above, your PHI may be used or disclosed only when you provide your written authorization on an authorization form (“Your Authorization”). For instance, you will need to execute an authorization form before your PHI can be sent to your life insurance company or to the attorney representing the other party in litigation in which you are involved.

Marketing. Your written authorization (“Your Marketing Authorization”) also must be obtained prior to using your PHI to send you any marketing materials. (However, marketing materials can be provided to you in a face-to-face encounter without obtaining Your Marketing Authorization. The Facility and/or Health Professionals are also permitted to give you a promotional gift of nominal value, if they so choose, without obtaining Your Marketing Authorization). The Facility and/or Health Professionals may communicate with you in a face-to-face encounter about products or services relating to your treatment, case management or care coordination, or alternative treatments, therapies, providers or care settings without Your Marketing Authorization. In addition, the Facility and/or Health Professionals may send you treatment communications, unless you elect not to receive this type of communication, for which the Facility and/or Health Professionals may receive financial remuneration.

Sale of PHI. The Facility and Health Professionals will not disclose your PHI without your authorization in exchange for direct or indirect payment except in limited circumstances permitted by law. These circumstances include public health activities; research; treatment of the individual; sale, transfer, merger or consolidation of the Facility; services provided by a business associate, pursuant to a business associate agreement; providing an individual with a copy of their PHI; and other purposes deemed necessary and appropriate by the U.S.

Department of Health and Human Services (HHS).
Uses and Disclosures of Your Highly Confidential Information. In addition, federal and state law require special privacy protections for certain highly confidential information about you (“Highly Confidential Information”), including the subset of your PHI that: (1) is maintained in psychotherapy notes; (2) is about mental illness, mental retardation and developmental disabilities; (3) is about alcohol or drug abuse or addiction; (4) is about HIV/AIDS testing, diagnosis or treatment; (5) is about communicable disease(s), including venereal disease(s); (6) is about genetic testing; (7) is about child abuse and neglect; (8) is about domestic abuse of an adult; or (9) is about sexual assault. In order for your Highly Confidential Information to be disclosed for a purpose other than those permitted by law, your written authorization is required.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION
Version 6 – August 22, 2019 5 Right to Request Additional Restrictions. You may request restrictions on the use and disclosure of your PHI (1) for treatment, payment and health care operations, (2) to individuals (such as a family member, other relative, close personal friend or any other person identified by you) involved with your care or with payment related to your care, or (3) to notify or assist in the notification of such individuals regarding your location and general condition. While all requests for additional restrictions will be carefully considered, the Facility and Health Professionals are not required to agree to these requested restrictions.  You may also request to restrict disclosures of your PHI to your health plan for payment and healthcare
operations purposes (and not for treatment) if the disclosure pertains to a healthcare item or service for which you paid out-of-pocket in full. The Facility and Health Professionals must agree to abide by the restriction to your health plan EXCEPT when the disclosure is required by law. If you wish to request additional restrictions, please obtain a request form from the Health Information

Management Office and submit the completed form to the Health Information Management Office. A written response will be sent to you.

Right to Receive Confidential Communications. You may request, and the Facility and Health Professionals will accommodate, any reasonable written request for you to receive your PHI by alternative means of communication or at alternative locations.

Right to Revoke Your Authorization. You may revoke Your Authorization, Your Marketing Authorization or any written authorization obtained in connection with your PHI, except to the extent that the Facility and/or Health Professionals have taken action in reliance upon it, by delivering a written revocation statement to the Facility Health Information Management Office identified below.
Right to Inspect and Copy Your Health Information. You may request access to your medical record file and billing records maintained by the Facility and Health Professionals in order to inspect and request copies of the records. Under limited circumstances, you may be denied access to a portion of your records. If you desire access to your records, please obtain a record request form from the Facility Health Information Management Office and submit the completed form to the Facility Health Information Management Office. If you request copies of paper records, you will be charged in accordance with federal and state law. To the extent the request for records includes portions of records which are not in paper form (e.g., x-ray films), you will be charge the reasonable cost of the copies. You also will be charged for the postage costs, if you request that the copies be mailed to you. However, you will not be charged for copies that are requested in order to make or complete an application for a federal or state disability benefits program.

Right to Amend Your Records. You have the right to request that PHI maintained in your medical record file or billing records be amended. If you desire to amend your records, please obtain an amendment request form from the Facility Health Information Management Office and submit the completed form to the Facility Health Information Management Office. Your request will be accommodated unless the Facility and/or Health Professionals believe that the information that would be amended is accurate and complete or other special circumstances apply.

Right to Receive an Accounting of Disclosures. Upon request, you may obtain an accounting of certain disclosures of your PHI made during any period of time prior to the date of your request provided such period does not exceed six years and does not apply to disclosures that occurred prior to April 14, 2003. If you request an accounting more than once during a twelve (12) month period, you will be charged for the accounting statement.

Right to Receive Paper Copy of this Notice. Upon request, you may obtain a paper copy of this Notice, even if you have agreed to receive such notice electronically.

For Further Information or Complaints. If you desire further information about your privacy rights, are concerned that your privacy rights have been violated or disagree with a decision made about access to your PHI, you may contact the Facility Compliance & Privacy Office. You may also file written complaints with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services. Upon request, the Facility Compliance & Privacy Office will provide you with the correct address for the Director. The Facility and Health Professionals will not retaliate against you if you file a complaint with the Facility Privacy Office or the Director.

Effective Date and Duration of This Notice
Effective Date This Notice is effective on August 22, 2019. Right to Change Terms of this Notice. The terms of this Notice may be changed at any time. If this Notice is
changed, the new notice terms may be made effective for all PHI that the Facility and Health Professionals maintain, including any information created or received prior to issuing the new notice. If this Notice is changed, the new notice will be posted in waiting areas around the Facility and on our Internet site at https://www.baylorfrisco.com/. You also may obtain any new notice by contacting the Facility Compliance & Privacy Officer.

FACILITY CONTACTS:
Baylor Scott & White Medical Center – Frisco
Compliance & Privacy Office
Attn: Privacy Officer
1445 Ross Avenue, Suite 1400
Dallas, Texas 75202
E-mail: PrivacySecurityOffice@tenethealth.com
Ethics Action Line (EAL): 1-800-8-ETHICS

1. The patient has the right to impartial access to treatment or hospital accommodations regardless of age, race, color, ethnicity, national origin, culture, religion, language, physical or mental disability, socioeconomic status, marital status, sexual orientation, or gender identity.
2. The patient has the right to considerate, respectful care at all times and under all circumstances in recognition of his/her personal dignity. The patient’s individuality will be respected, psychosocial, and spiritual needs considered, and differences in the cultural and educational background will be taken into account, as well as any specialized or age-specific needs. The patient (or his or her representative) has the right to participate in the development and implementation of the plan of care.
3. The patient has the right, within the law, to his/her privacy by:
   • Refusing to talk with or see anyone who is not officially connected with the health care facility or directly involved in his/her care
   • Wearing appropriate personal clothing or religious items, as long as they do not interfere with diagnostic exams, his/her treatment, or do not pose a danger to him/her.
   • Expecting private surroundings during interviews and examinations
   • Expecting any discussion or consultation about his/her care to be done as discreetly as possible with no one present that is not directly involved in his/her care without his/her permission
   • Expecting that his/her medical health record be read by only those directly involved in his/her treatment or the monitoring or assessment of its quality and by others only with his/her written authorization
   • Expecting reasonable provision of protective privacy when needed for his/her personal safety.
4. The patient has the right to expect reasonable safety in the hospital environment.
5. The patient has the right to know the names of those who are providing his/her care and who is primarily responsible for that care.
6. He/she has the right to refuse participation in research or experimental (In instances where the patient is under a legal disability, these rights will, when feasible, be accorded, as well, to the party legally responsible for medical decisions respecting the patient).
7. The patient has the right to receive information from his/her primary provider regarding his/her diagnosis (to the degree that it is known), his/her treatment, any known prognosis, and outcomes of care, including unanticipated outcomes.  He/she has the right to expect this information in language and terms that he/she can understand. (When it is medically inadvisable to give such information to the patient, it should be made available to a legally authorized person).
8. The patient has the right to see visitors and to communicate with others outside the health care facility by telephone or in The patient may designate visitors in accordance with the hospital policy. Visitors designated by the patient may not be denied because of race, creed, color, national origin, ancestry, age, religion, sex, gender identity, sexual orientation, marital status, or disability.
9. The patient who does not speak English has the right, whenever reasonably possible, to an interpreter.
10. The patient has the right to participate in decisions and ethical issues concerning his/her care and to be given information by his/her physician concerning his/her condition, suggested treatments or procedures, and any risks or side Where medically significant, the patient should be informed of alternatives in his/her care or treatment. (In instances where the patient is under a legal disability, these rights will, when feasible, be accorded, as well, to the party legally responsible for medical decisions respecting the patient). The patient should give voluntary, competent, and informed consent to any contemplated procedure. In the event that the patient is incapable of giving consent, appropriate consent will be sought, whenever possible, from his/her legal guardian or another authorized person.
11. The patient, at his/her own request and expense, has the right to consult with another physician.
12. The patient may refuse treatment to the extent permitted by law. If he/she or his/her legal guardian refuses treatment that prevents the provision of appropriate care, according to professional standards, his/her physician upon reasonable notice may terminate the relationship with the patient.
13. The patient has the right to produce an advance directive that details the amount of care he/she would want if he/she should not be able to make those decisions for himself/herself. He/she has the right to the same medical care, whether he/she has an advance directive or He/she has the right to have hospital staff comply with these directives.
14. The patient (or his/her next of kin or legally responsible person) has the right to complete information and explanation concerning any need for his/her transfer to another facility and the alternative to such a (The facility to which the patient is to be transferred must first have accepted the patient for transfer). The patient has the right to be informed by his/her physician of any continuing health care requirements following discharge from the hospital. (In instances where the patient is under a legal disability, these rights will, when feasible, be accorded, as well, to the party legally responsible for medical decisions respecting the patient).
15. The patient has the right to request an itemized explanation of his/her bill for hospital services.
16. The patient has the right to information regarding hospital rules and regulations applicable to his/her conduct as a patient.
17. The patient has the right to information on how to issue a complaint and the hospital mechanism for reviewing and resolving patient complaints.
18. The dying patient has a right to comfort, dignity, appropriate treatment and pain management and the acknowledgment of his/her psychosocial and spiritual needs and those of his/her family.
19. The patient has a right to have a family member or representative of his/her own choice and his/her own physician notified promptly of his/her admission to the hospital.
20. The patient has the right to access information contained in his/her clinical records within a reasonable time frame.
21. The patient has the right to be free from restraints, of any form, that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
22. The patient has the right to information about the pain associated with a disease process, treatment, and procedures to be performed, and short and long term pain relief.  Included in this is the expectation that pain will be managed to the level that he/she considers acceptable.

PATIENT RESPONSIBILITIES

1. The patient has the responsibility to provide, to the best of his/her ability, accurate and complete information regarding his/her medical history, current condition, hospitalizations, medications, known communicable diseases, and other matters relating to his/her health.
2. The patient should report any unexpected changes in his/her condition to the responsible nurse, and He/she should also make it known whether he/she clearly understands a suggested treatment or procedure, expected outcomes, and level of discomfort or pain expected with a treatment or procedure. He/she should have a clear understanding of what is expected of him/her.
3. The patient should discuss with his/her physician and nurse, options for pain management and report to his/her physician and nurse when pain is not relieved to the level of tolerance of comfort that he/she finds manageable.
4. The patient is responsible for following the instructions given by his/her physician, nurse, and allied health personnel in carrying out the treatment or care He/she is responsible for keeping appointments or notifying the physicians if he/ she cannot do so.
5. When treatment is refused by the patient, he/she is responsible for his/her actions and for any consequences of his/her refusal of treatment or refusal to follow his/her physician’s instructions.
6. The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled promptly.
7. The patient is responsible for following the hospital rules and regulations affecting patient care and conduct.
8. The patient has the responsibility for being considerate of the rights of other patients and hospital He/she is expected to assist with the control of noise, to comply with the smoking policy of the hospital and policies regarding visitors. The patient is responsible for the care of the property of the health care facility and other persons.
9. The patient has the responsibility to contribute to the maintenance of a safe environment and to notify his/her physician and/or nurse of any issue affecting a safe environment

At Baylor Scott & White Medical Center – Frisco, we are committed to caring for our patients and communities. We strive to deliver health care compassionately and to act with absolute integrity in the way we do our work and the way we live our lives.

Your concerns are important to us. To achieve the highest level of health care, we welcome your comments, complaints, or feedback. We are committed to providing you with the highest level of quality care possible.

You also have a right to participate in ethical issues concerning your care and may request to meet with a representative from our Medical Ethics Committee.

If you have questions, please feel free to contact the Baylor Scott & White Medical Center – Frisco receptionist by dialing zero, “0,” who will notify an Administrator
to meet with you, or you may leave a message on our Feedback Hotline by calling 214.407.5699. You have our assurance; there will be no retribution for asking questions or raising concerns about any issues.

Should you desire to lodge a grievance, listed below are the agencies which may assist you:

Texas Department of State Health Services
Health Licensing & Compliance Division 1100 West 49th Street
Austin, TX 78756-3199
Phone: (888) 973-0022
Fax: (512) 834-6653

The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636

Medicare Beneficiaries:

If you are a Medicare beneficiary or Medicare beneficiary representative and you have a complaint or quality of care concern or require another type of case review, contact the KEPRO Beneficiary Helpline at 1-844-430-9504.

We are equally committed to assuring our actions consistently reflect our words. In this spirit, we want your visit here at Baylor Scott & White – Frisco to be an enjoyable one.