Visiting a Patient

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Main Hospital and
Emergency 
Urgent Care at the Star
214.407.5310
3800 Gaylord Parkway
Frisco, TX  75034

Visiting a Patient

– During patient surgery, family and guests may wait in the main lobby area.

– Complimentary coffee and pastries are available in our main lobby.

– There are no established visiting hours, but consideration must be given to the patients and their need for rest during their time of recovery.

– The Women’s Center is closed from 2 p.m. until 4 p.m. for quiet time.

– Out of courtesy for the patients, please limit cell phone usage in patient care areas.

– While in surgery, visitors under the age of 12 must be supervised by an adult.

– Parents of patients under age 18 must remain in the building.

– Children of adult patients are not allowed to stay overnight.

– Vending machines are located in the Imaging Services waiting area.

– Our hospital Café is open to visitors for breakfast from 6:30-10 am, for lunch from 11:00 am until 2:00 pm   Dinner is served from 5:00 -8:30 pm.

– Meals may be purchased with cash, debt card or credit card.

– Inpatients may have one free meal delivered to their room for a guest.

– We are a smoke free facility.

– Our gift shop – Lori’s Gifts – is located in Professional Office Building 2 on the first floor.  The shop is open from 9:00 am – 7:00 pm on Monday -Friday and 10:00 am – 5:00 pm on Saturday and Sunday.

– Please enter the hospital through the main entrance.

Hospital Amenities

ATM

Located on the first floor in the Imaging Lobby.

Hospital Café

Located on the first floor near the Main Lobby.
Open Monday through Sunday:

–Breakfast: 6:30 am (7:00 am on weekends) to 10:00 am
–Lunch: 11:00 am to 2:00 pm
–Dinner: 5:00 – 8:30 pm
–Complimentary coffee service is available in the dining area 24/7.

Chapel

Located on the first floor of Professional Building 2.
Open 24 hours a day for prayer and quiet reflection.
To speak to a chaplain, please contact your nurse or dial 469.487.3901.

Gift Shop – Lori’s Gifts

Located on the first floor of Professional Building 2

Open M-F from 9:00 am – 7:00 pm and Weekends from 10:00 am – 5:00 pm

Vending Machines

Located on the first floor near the Imaging Lobby and in the Women’s Services waiting area.