Visiting a Patient

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Main Hospital and
Urgent Care at the Star
3800 Gaylord Parkway
Frisco, TX  75034

Visiting a Patient

• During patient surgery, family and guests may wait in the main lobby area.

• Complimentary coffee and pastries are available in the lobby.

• There are no established visiting hours, but consideration must be given to the patients and their need for rest during their time of recovery.

• The Women’s Center is closed from 2 p.m. until 4 p.m. for quiet time.

• Out of courtesy for the patients, please limit cell phone usage in patient care areas.

• While in surgery, visitors under the age of 12 must be supervised by an adult.

• Parents of patients under age 18 must remain in the building.

• Children of adult patients are not allowed to stay overnight.

• Vending machines are located in the Imaging Services waiting area.

• Carl’s Café is open to visitors for breakfast from 6:30-10 a.m. and for lunch from 11 a.m. until 2 p.m. Dinner is served from 5-8:30 p.m.

• Meals may be purchased with cash, debt card or credit card.

• Inpatients may have one free meal delivered to their room for a guest.

• We are a smoke free facility.

• Please enter the hospital through the main entrance.

Hospital Amenities


• Located on the first floor in the Imaging Lobby.


• Located on the first floor near the Main Lobby.
• Open Monday through Sunday:

–Beakfast: 6:30 a.m. (7 a.m. on weekends) to 10 a.m.
–Lunch: 11 a.m. to 2 p.m.
–Dinner: 5-8:30 p.m.
–Complimentary coffee service is available in the dining area 24/7.


• Located on the first floor of Professional Building 2 near Simply Blessed Flowers & Gifts.
• Open 24 hours a day for prayer and quiet reflection.
• To speak to a chaplain, please contact your nurse or dial 469.487.3901.

Vending Machines

• Located on the first floor near the Imaging Lobby and in the Women’s Services waiting area.